Telstra Platinum+ Partner
Telstra Platinum+ Partner
Personalised Solutions For Your Business
Personalised Solutions For Your Business
Managed Services You Can Trust
Managed Services You Can Trust
Smarter IT for Better Outcomes
Smarter IT for Better Outcomes

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Product Sheets

These aren’t just product sheets, they’re your launchpad to smarter IT.

Seamless operations

Unified communication channels

Software integrations

Proactive maintenance

Nursecall Systems

Be an industry leader and help your staff deliver the best in healthcare.

Staff Productivity

Maximising insights and analytics tools.

Continuum Remote Access

Solutions to protect your corporate data.

Micro-Segmentation Security Service

Be an industry leader and help your staff deliver the best in healthcare.

Carrier Support

Simplify telecoms to resolve issues fast.

Sitepulse Environmental Monitor

Build safer, cleaner sites.

CivicSense

Turning raw city data into real-time community insights.

CivicPlay

Engaging communities through data-driven recreational experiences.

CivicOasis

Turn your public spaces into an oasis with our smart environmental management ecosystem.

CivicEngage Orchestrator

Intelligent service orchestration for seamless citizen experience.

CivicVision Public Safety

Protecting communities through intelligent surveillance.

CivicVision People Insights

People insights that empower smarter, safer communities

CivicSecure

Protecting communities with advanced cybersecurity solutions.

Managed Microsoft Intune

Secure, simplify, and scale endpoint management.

SiteHub Unified Project Collaboration

Break down silos, eliminate rework, accelerate delivery.

Telco Expense Management

See and save on your telco spend with finance grade visibility and control.

Telstra M2M Control Centre

Manage every IoT SIM with Ericom.

Fleet Lifecycle Management

Streamline, secure, and save on mobility.

Cyber365 Managed for Retail

Zero IT burden. Complete. Confidence.

SiteConnect

End-to-end connectivity for modern construction sites.

SiteSecure

Cyber resilience for construction.

VitalSense Radar

Ambient, non-invasive monitoring during rest-hours.

VitalSense Response

Smarter nurse call
for better care

VitalSense Worker Safety

Comprehensive safety monitoring for community healthcare teams.

Blogs

Man holding container of outdated technology for recycling
Insider News

Closing the loop on ICT

Smart device retirement is becoming an ESG risk. Learn how compliant device lifecycle management supports ASRS reporting and the circular economy.

Read more →

Frequently asked questions

What is custom software development?

Custom software development is the process of designing and building software tailored to a business’s specific workflows, rather than adapting an off-the-shelf product. Ericom’s custom software development approach starts with understanding your unique processes, then designs solutions that integrate with your existing systems, scale as you grow, and improve efficiency across your operations.

A software development company designs, builds, and supports software systems tailored to a business’s needs, rather than selling generic packaged tools. As a software development company, Ericom works across setup, implementation, and ongoing maintenance, ensuring your systems stay relevant and effective as your business and technology requirements evolve over time.

Software development services cover the full lifecycle of a system, from initial design through to build, integration, and ongoing support. Ericom’s software development services are tailored to your industry, whether you’re a startup needing flexible systems or an established enterprise optimising existing workflows across multiple teams and departments.

Business software solutions are systems built or configured to solve specific operational challenges rather than generic problems every company faces. Ericom’s business software solutions integrate seamlessly with your existing tools, whether that’s CRMs, ERPs, or cloud services, delivering greater efficiency and collaboration without disrupting the workflows your team already relies on.

Custom software is built specifically for one business’s needs, rather than a one size fits all product used across many companies. Ericom creates custom software that aligns with your goals and existing infrastructure, giving you tailored platforms designed to solve your specific challenges rather than forcing your processes to fit someone else’s system.

Enterprise software solutions are large scale systems designed to support complex operations across multiple departments, sites, or teams. Ericom’s enterprise software solutions are built for organisations managing distributed workflows, combining custom platforms with robust security and seamless integration to keep large, established businesses running smoothly.

Custom application development involves building software applications designed around a specific business process rather than adapting a generic tool. Ericom’s custom application development work focuses on creating platforms that integrate with your existing CRMs, ERPs, and cloud services, so new applications enhance your workflows instead of disrupting them.

Our partners

Download Ericom brochures to see how we can help your business thrive. Call us on 1300 360 369 or contact us for more information about our services.

Bianka Rodrigues
Procurement and Administration

Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.