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No two businesses are the same, which is why Ericom creates IT solutions tailored to your needs. From small offices to large enterprises, we develop solutions that align with your goals and ensure your systems operate at their best.
From Managed IT Services to unified communications infrastructure, we provide the foundation for seamless operations and long-term success in Australia.
Technology infrastructure forms the backbone of every successful organisation. It connects your people, processes and technologies, ensuring efficiency and reliability. Ericom designs systems that are robust, scalable and built to handle the unique challenges of your industry.
Ericom’s managed IT infrastructure services allow businesses to offload the complexity of managing their systems. We take care of everything from maintenance to troubleshooting, so you can focus on your core operations without worrying about technical disruptions.
A secure technology infrastructure is vital in protecting your business from cyber threats. Ericom integrates advanced security measures into your systems, including firewalls, encryption and real-time monitoring.
Effective communication is vital for productivity. Ericom’s unified communications solutions integrate voice, video and messaging tools into one seamless system. This ensures your team stays connected and collaborative, no matter where they work.
Don’t be among the countless Australian businesses losing millions of dollars each year due to inefficient IT resources and practices. Future-Proof Your IT. Call Ericom on 1300 360 369 or contact us online. Explore how our technology infrastructure can transform your business operations.
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Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.
Heidi
Australian Steel Mill Services
We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.
Lisa
Stefanutti Construction Pty Ltd
Learn about ISO 27001 certification in Australia with the knowledgeable team from Ericom. Contact us today to see how we can assist you.
Learn how a Distributed Antenna System (DAS) improves indoor mobile coverage, eliminates signal blackspots and delivers reliable connectivity for businesses, hospitals and large facilities.
Discover how reliable indoor mobile coverage keeps MFA, payment systems and cloud applications running securely, improving productivity and reducing business disruption.
Explore practical ways to reduce CCTV use in aged care while maintaining resident safety through privacy-focused technology and intelligent monitoring solutions.
Smart device retirement is becoming an ESG risk. Learn how compliant device lifecycle management supports ASRS reporting and the circular economy.
Australia’s aged care sector is under pressure. Explore why current monitoring models are failing, and what needs to change to protect residents, staff, and providers.
What are managed IT services?
Managed IT services involve outsourcing the day to day management of a business’s technology systems to a dedicated provider, rather than handling it in house. Ericom’s managed IT services cover monitoring, maintenance, and troubleshooting, giving businesses proactive support and predictable costs while their internal team focuses on core operations instead of technical disruptions.
What does managed IT support actually include?
Managed IT support covers the ongoing monitoring, maintenance, and troubleshooting of a business’s technology, catching issues before they cause downtime. Ericom’s managed IT support includes real time monitoring, security measures like firewalls and encryption, and a dedicated team handling disruptions, so businesses get consistent reliability without managing systems themselves.
What is a managed service provider?
A managed service provider is a company that takes over the ongoing management of a business’s IT systems under an outsourced arrangement, rather than a one off project. Ericom operates as a managed service provider for organisations across Australia, delivering proactive monitoring, security, and infrastructure support as a long term partner rather than a reactive fix it service.
What are managed IT solutions?
Managed IT solutions are customised technology services built around a specific business’s needs, rather than a generic, one size fits all package. Ericom designs managed IT solutions for organisations of every size, from small offices to large enterprises, aligning infrastructure, security, and support with each client’s goals and industry requirements.
What is IT infrastructure management?
IT infrastructure management is the ongoing oversight of a business’s technology backbone, its networks, hardware, and systems, ensuring everything runs reliably and securely. Ericom’s IT infrastructure management approach builds systems that are robust and scalable, designed to handle the unique operational demands of each client’s industry and business size.
What do IT infrastructure management services cover?
IT infrastructure management services cover the maintenance, security, and optimisation of the technology systems that keep a business running, from networks to unified communications. Ericom’s IT infrastructure management services integrate proactive monitoring and advanced security measures, including firewalls and real time threat detection, to reduce downtime and protect operations.
What are IT infrastructure solutions?
IT infrastructure solutions are the technology systems and services that form the operational backbone of a business, connecting people, processes, and tools. Ericom’s IT infrastructure solutions are tailored rather than templated, built to align with each organisation’s goals so systems remain reliable, secure, and scalable as the business grows.
Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.