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Whether you’re looking to delegate administrative tasks or need help managing complex workflows, our tailored solutions give you more time to focus on growing your business.
As your business grows, so do your needs. Ericom provides scalable assistant services that adapt to your changing requirements, delivering reliable virtual assistant services.
At Ericom, we pride ourselves on being a reliable virtual assistant provider. Our team ensures that your administrative needs are handled precisely, freeing up your in-house staff to focus on core responsibilities. With customised support plans, we help you stay organised and efficient without adding to your payroll.
Ericom’s virtual assistants provide seamless support, enabling your team to focus on strategic goals. You can offload time-consuming responsibilities to experienced professionals.
Our virtual assistants work as an extension of your team, integrating into your workflows. Whether you use specific tools or platforms, we ensure that our services align with your existing processes.
Ericom provides scalable assistant services that adapt to your changing requirements. From startups to established enterprises, our solutions evolve with you.
Working with Ericom’s virtual assistants brings several benefits to your business:
Contact Ericom online and explore how our virtual assistant can transform the way you work.
Australia-wide
Head office
Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.
Heidi
Australian Steel Mill Services
We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.
Lisa
Stefanutti Construction Pty Ltd
Learn about ISO 27001 certification in Australia with the knowledgeable team from Ericom. Contact us today to see how we can assist you.
Learn how a Distributed Antenna System (DAS) improves indoor mobile coverage, eliminates signal blackspots and delivers reliable connectivity for businesses, hospitals and large facilities.
Discover how reliable indoor mobile coverage keeps MFA, payment systems and cloud applications running securely, improving productivity and reducing business disruption.
Explore practical ways to reduce CCTV use in aged care while maintaining resident safety through privacy-focused technology and intelligent monitoring solutions.
Smart device retirement is becoming an ESG risk. Learn how compliant device lifecycle management supports ASRS reporting and the circular economy.
Australia’s aged care sector is under pressure. Explore why current monitoring models are failing, and what needs to change to protect residents, staff, and providers.
What are virtual assistant services?
Virtual assistant services provide remote administrative, scheduling, and communication support to businesses without the cost of an in-house hire. Ericom’s virtual assistant services handle calls, diary management, and customer enquiries, integrating with existing phone and communication systems so businesses stay responsive without adding headcount or managing extra infrastructure themselves.
What is virtual assistance?
Virtual assistance is remote support covering administrative, communication, and organisational tasks, delivered without the assistant working on site. Ericom’s virtual assistance is built into its unified communications platform, meaning calls, messages, and scheduling are managed seamlessly alongside a business’s existing systems, rather than as a separate, disconnected service layer.
What is a virtual secretary?
A virtual secretary handles the traditional duties of an in-office secretary, calls, correspondence, and diary management, remotely rather than on site. Ericom’s virtual secretary offering integrates directly with a business’s phone system, ensuring calls are answered professionally and consistently, giving smaller teams the polish of a dedicated secretary without the overhead.
How does virtual assistant for business support differ from a personal assistant?
Virtual assistant for business support focuses on organisational tasks, calls, scheduling, and communications, tailored to a company’s operations rather than one individual’s needs. Ericom’s virtual assistant for business solutions integrate with existing communication infrastructure, supporting teams and departments rather than a single executive, scaling as the business grows.
What does email management for virtual assistants involve?
Email management for virtual assistants covers sorting, prioritising, and responding to correspondence on a business’s behalf, reducing inbox overload. Ericom’s approach to email management for virtual assistants integrates with a business’s existing systems, ensuring messages are handled consistently and nothing important slips through during busy periods.
What should I look for in online virtual assistant services?
Online virtual assistant services deliver remote administrative and communication support entirely through digital and phone based systems, rather than requiring an on-site presence. Ericom’s online virtual assistant services integrate with a business’s existing unified communications setup, ensuring calls, messages, and scheduling are handled reliably regardless of where the business operates from.
Why outsource virtual assistant support instead of hiring in-house?
Choosing to outsource virtual assistant support means accessing administrative and communication help without the cost of a full-time salary, training, or office space. Businesses that outsource virtual assistant support through Ericom get a service integrated directly into their existing phone and communication systems, scaling up or down as needs change.
Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.