Secure device disposal
Every device accounted for
Retired phones, tablets and laptops collected, erased and dealt with properly. A signed certificate for every device, a tracked chain of custody from collection to final outcome, and reporting an auditor will accept.
Two liabilities in every drawer
There is a drawer, a cupboard or a pallet of retired devices in nearly every office, and no documentation about any of it. Every one of them carries two liabilities: the data it still holds, and the resources it was built from. Mishandled, a retired device is a security incident waiting to be discovered and an environmental cost nobody recorded. Handled properly, it is a recovered asset and a reportable outcome.
- 4.6% Australia's circularity rate today, targeted to double by 2035 with 80% of resources recovered by 2030
- 1 per device digitally signed certificates of erasure. Not one per batch, not one per collection
The two liabilities land on different desks. The data sits with risk and compliance, the material with whoever reports on sustainability, and the drawer itself usually belongs to neither. So the devices appear on no register and in no report until an audit or a disclosure asks about them, which is the worst moment to start counting.
Australia's Circular Economy Framework 2024, under the DCCEEW National Waste Policy Action Plan.
From your door to the final outcome
The value here is not the erasing. It is that there is no unaccounted gap anywhere between your site and a certificate, and that every step of it is documented.
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On site
A nationwide network collects on your schedule, and the logistics are ours to run, so your team is not managing couriers or chasing paperwork. Devices are secured at the point of collection, and custody and the record both begin the moment we arrive at your site.
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In transit
Every device is packed in tamper-evident, individually sealed packaging with unique seal identifiers, and moved by tracked couriers. Custody is documented at each handover.
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On arrival
Software-based erasure renders the data irrecoverable without destroying the hardware. Every device then goes through full functional diagnostics, so its condition is measured before anything is decided about it.
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Outcome
The diagnostic decides what happens next. Viable devices are redeployed or resold, non-viable devices are stripped for parts to support repairs, and only genuinely unusable material is recycled through licensed, compliant partners. Every outcome is tracked and reported back to you.
Erasure software is available to anyone; a documented, unbroken chain from your door to a signed certificate is not.
What you are left holding
Four things, each designed to be handed to somebody else: an auditor, a risk committee, a sustainability lead.
- A full asset registry, tracked by serial or device identifier from collection through to final outcome
- A digitally signed certificate of erasure for every device processed
- Audit-ready documentation for your compliance and risk teams
- A sustainability report quantifying avoided emissions on an independently validated methodology, formatted for your ESG disclosures
Every line on the registry is keyed to a serial or IMEI, which is what lets a certificate be matched to an entry in your own asset register years after the device left the building.
Where devices end up
Very little of a retired fleet needs to be destroyed, and the parts that do not are what make the commercial case work.
Leads with
Devices that still have value
Redeployed or resold, and the residual value can offset the cost of the service. For fleets holding real value that changes the economics considerably, and it belongs in the budget conversation before the number is set.
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Devices that do not
Stripped for components to support repairs elsewhere, which keeps working parts in service instead of turning a whole device into material.
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What is genuinely finished
Recycled through licensed recyclers. Nothing is landfilled unrecorded, and the outcome for every device is on the registry.
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Refurbished supply, the other direction
The same testing and grading process supplies devices as well as retiring them. Tested and graded refurbished hardware scales a fleet without the lead time of new stock, and it is staged, enrolled and tagged exactly as new devices are.
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Nationwide collection
Flexible, scheduled pickups across the country, including remote sites, on your schedule.
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Emissions you can report
The impact of extending device life and diverting material from landfill, quantified on independently validated methodology, in a form your sustainability team can use without reformatting it.
Why the shredder is the last resort
Physical destruction is the instinct, and it is usually the wrong call. Shredding a working device destroys the resale value that can offset the cost of the whole engagement, and software erasure renders the data just as irrecoverable while leaving the hardware worth something. Where your policy requires physical destruction we will do it, and we will tell you plainly what it changes commercially. What we will not do is destroy a fleet by default and let you assume that was the safer choice.
What this is, and what it is not
Worth being exact, because most of what goes wrong here goes wrong in the gap between what somebody assumed and what was actually contracted.
What it does
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Takes phones, tablets and laptops
Not mobile only. The scope of an engagement depends on the mix of devices and their condition, and that is assessed before anything is quoted.
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Works on its own
You do not need to be a managed fleet customer. Existing Business Mobile customers get a cleaner handover because the asset register already exists, but it is not a condition.
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Documents every handover
Tamper-evident sealed packaging with unique seal identifiers, tracked couriers, and custody recorded at each step so there is no unaccounted gap to explain later.
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Reports for two audiences
Certificates and a registry for risk and compliance, and quantified emissions for sustainability, from one engagement and without a second exercise.
What it does not do
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Not physical destruction by default
Devices are erased in software, because destruction removes the resale value that can offset the cost of the service. Physical destruction is available where your policy requires it, and it changes the commercial model.
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Not a backup service
Anything on a device that has not been backed up before collection is gone. Personal content, private accounts and application settings are explicitly out of scope.
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Not a substitute for your own records
We provide the registry and the certificates. Retaining them and referencing them in your compliance reporting stays with you.
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Not a fixed price
Volume, device mix and residual value all move the number, so engagements are quoted individually. We will tell you where your fleet sits before you commit to anything.
Questions risk teams ask
Short answers first.
How do we know the data is really gone?
Every device is erased in software and issued with its own digitally signed certificate of erasure, referenced to the device serial or IMEI. The certificate is the evidence, and it is designed to satisfy an auditor rather than reassure a colleague.
What does it cost?
Quoted per engagement, and where the fleet holds resale value that value can offset the cost. The boundaries above set out what moves the number; a short conversation about the devices you are retiring is the fastest way to find out where you sit.
What happens to devices that have no value?
Devices with no residual value are stripped for components to support repairs where possible, and only genuinely unusable material goes to licensed recyclers. Nothing is landfilled unrecorded.
Can we get reporting for our ESG disclosures?
Yes. Every engagement generates a report quantifying the environmental impact of extending device life and diverting material from landfill, built on a methodology that has been independently validated and formatted to feed into your disclosures.
What about devices at remote sites?
Collection is nationwide with flexible, scheduled pickups. Sites are collected on your schedule, and the logistics are ours to run.
Do we have to be a mobility customer?
No. It can be engaged entirely on its own; the boundaries above cover what changes when an asset register already exists.
Can you supply refurbished devices as well as take them away?
Yes. The same testing and grading process that assesses retired devices also supplies them. Refurbished stock is a generation or more behind current release and every device is graded on functional and cosmetic condition before you buy, so you are choosing a known condition rather than accepting whatever arrives.
Are refurbished devices wiped properly?
By the same erasure process applied to devices collected under the disposal service, before they are graded and offered.
The retired fleet, before it leaves the building
How many devices are waiting, roughly, what the mix of phones, tablets and laptops looks like, and whether your policy requires physical destruction. That is enough for a first answer on how collection, erasure and reporting would run across your sites, where the fleet sits on residual value, and what it would cost. No obligation.
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