Infrastructure
Installed once, relied on daily
The physical layer inside a building: cabling, in-building mobile coverage, nurse call and the systems that depend on them. Designed and installed infrastructure, with managed service options where they fit. Assessed against how the building is actually used, and handed over with the documentation to prove it performs.
Each layer has an owner. The building does not.
Physical works sit in an awkward place. They are too specialised for an IT team that runs software, and too technical for a facilities team that runs plant. So cabling, coverage and nurse call are usually bought one at a time, by whoever was closest to the problem, from whoever quoted.
What that produces is a building full of installations with nothing behind them: no design record, no commissioning results, no certification paperwork, and no clear answer when somebody asks whether it still performs the way it did on the day it was signed off.
Those systems also depend on one another, and on things none of their installers supplied. Nurse call runs on the cabling. In-building coverage runs over category cabling of its own and reports through the network. Both sit behind switches and power that arrived under a different contract. A site ends up with four contractors who each own a layer and none of whom own the interaction between them, so a fault that crosses two layers is checked by each, found to be somebody else's, and stays open.
Ericom starts from the service that has to stay available, works back through what it depends on, and installs, commissions and documents the layers it holds as one piece of work. Where Ericom installs and supports more than one of them, they are monitored and escalated together, and the fault that crosses layers is ours to run down.
What we install
Designed, installed, commissioned and documented by Ericom, on equipment approved by whoever owns the standard.
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From one dead zone to a whole campus
Distributed Antenna Systems
Coverage Plus takes the mobile signal that already exists outside your building and delivers it, cleanly and legally, into the basements, lifts, wards, carparks and plant rooms where phones currently fail. Assessed, designed, installed and monitored by Ericom, on carrier-approved equipment, anywhere in Australia.
- Managed like infrastructure, because it is Nurse Call Nurse call systems are the one piece of clinical technology that runs on structured cabling, speaks SNMP and does not get switched off. Ericom installs Advance Care IP into occupied aged care and hospital sites, replaces the legacy system room by room, and then monitors it the way we monitor everything else in the building.
The handover is the deliverable
Anyone can hang equipment. What separates an installation you can rely on from one you merely have is the design that justified it and the commissioning record that proves it performs. In five years that paperwork is the only thing left that can answer the question.
Common questions
Short answers first.
Do you work on occupied sites?
Yes, and it is most of what we do. Hospitals, aged care, corrections and commercial buildings are rarely empty, so the staging and the out-of-hours work are part of the design rather than something negotiated afterwards. Crews attend buildings in Sydney from our Wollongong base.
What do we get at handover?
The design that justified the build, the equipment schedule, the commissioning results measured on site, as-built drawings, and whatever certification the relevant standard requires. It is the part most often skipped.
Who owns a fault that crosses two systems?
If Ericom installed and supports the layers involved, we do, and it is worked as one incident. If another contractor holds a layer, the commissioning record is what shows where the boundary sits and which side of it the fault is on, which is most of the argument for insisting on the record.
Scoped from the building
Tell us which system has to stay available, who owns each layer of it today, and what you could produce if asked to prove the installation still performs. Physical works are scoped from the building, not from a brochure. That means a site assessment before any number is put in front of you.
Request a site assessment