Managed IT support in Wollongong and the Illawarra
Where the company is from
Ericom's head office is in Coniston, and has been the base of the business rather than a regional branch of it. The people who run the service desk, the engineers who attend site and the team that builds the security practice work from here. For an Illawarra organisation that means the provider is local in the way that actually matters: decisions are made here, not referred to a head office somewhere else.
Head office
Ericom Wollongong
101 Auburn Street Coniston NSW 2500- Phone
- 1300 360 369
- Hours
- Monday to Friday, 8:30am to 5:00pm
- Postal
- PO Box 1170, Wollongong NSW 2500
Areas we attend from this office
- Wollongong
- Coniston
- Shellharbour
- Kiama
- Shoalhaven
- Port Kembla
- Illawarra
Two bad options, and neither works
Regional organisations usually choose between a metropolitan provider who quotes city rates and bills travel to attend, and a local operator with one or two people and no depth behind them. The first is expensive and slow to arrive. The second is fine until the person who knows your environment is on leave, or until you need something neither of them has done before. Ericom is the third option: a local office with a national practice behind it.
What Illawarra organisations ask an IT company for
The Illawarra runs on councils, health and aged care, education and heavy industry, and the work reflects that. The managed IT services Wollongong organisations ask us for are rarely the help desk on its own: it is the desk, the network and the cabling underneath it, the phone system, and the security work that sits across all three.
Sectors we serve from here
Licensed to work here
-
NSW Master Security Licence
Number 103147
Security cameras Wollongong sites rely on
The same engineers who run the network run what sits on it. Cameras, access control and the analytics layer over the top are cabled, configured and monitored by people who already know the building. That matters most on sites nobody has drawn since the nineties, which in the Illawarra is a good number of them.
What we run for Wollongong and the Illawarra
Coniston is the head office, so the depth is here rather than reachable from here. The service desk answers from this building, the engineers who attend site are based in the Illawarra, and the security practice that runs assessments for government clients works from the same floor.
In practice that changes two things. Attendance is a drive rather than a flight, so a failed switch at a Wollongong site is a same day problem rather than a next week one. And the person who attends has usually been to the site before, which matters more than response time on anything involving a building somebody has cabled over twenty years.
Being the IT support Wollongong organisations call first is mostly a matter of those two things. The rest is the national practice behind it: the same platform, the same escalation and the same after hours cover a Sydney client gets, run by people who live where the work is.
Come and see us
The office is on Auburn Street in Coniston. If you would rather we came to you, that is a short drive rather than a scheduled trip.
Talk to the Wollongong office