Mobility
One account, and somebody who reads it
Every mobile service your organisation runs sits on one Telstra account, generates one bill, and is usually managed by whoever set it up. Ericom takes both: the requests that arrive daily, and the invoice nobody has time to check line by line.
It accumulated
Almost nobody buys a mobile fleet. It accumulates. A handful of services becomes forty, then two hundred, added one at a time by whoever needed one, on whatever plan was current that month.
By the time it is large enough to matter, three things are true at once. Nobody owns it, because it was never anybody's job. Nobody can read the bill, because it runs to hundreds of lines and finance has no way to tell a legitimate charge from a mistake. And nobody knows what is actually on it, because services stay active long after the person who needed them left.
None of that is a technology problem, which is why buying different technology has never fixed it.
Two halves of one account
Managing the services and auditing what they cost are the same account seen by two different people. Most organisations start with one and add the other.
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The fleet nobody was hired to manage
Business Mobile
Every mobile request in your business, handled. New connections, plan changes, porting, SIM replacements, roaming, barring and cancellations, worked by an Australian service desk against your Telstra account. Ericom is a Telstra partner and this service runs on Telstra. You keep the account and the authority.
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The bill nobody checks
Telecom Expense Management
See what your mobile and telco spend actually is. Every Telstra bill audited against your contracted rates, every charge allocated to the right cost centre by rule, and every exception surfaced while there is still time to act on it. Month-end stops being a reconstruction exercise.
The bill is the record
A telco invoice is the only complete record of what an organisation actually has. Every service, every plan, every feature somebody added and forgot. Read properly it is an asset register that arrives monthly, already up to date, and almost nobody reads it.
Common questions
Do we have to be on Telstra?
Yes. Every mobility service Ericom delivers runs on Telstra and bills through your Telstra account, and the expense management audits against Telstra contracted rates. Porting in from another carrier is part of what we do. If you intend to stay with another carrier, this is not the right service and it is better to know now.
Can we take the audit without the managed service?
Yes, and a good number of organisations do. The audit needs your bill and your contract, not a management agreement. It compounds with the managed fleet because the errors it finds are usually created by the requests somebody is already handling, but it stands alone.
Who holds the account?
You do. Ericom is a Telstra partner and manages the account on your authority. You keep the contract and you nominate who is allowed to authorise changes against it, which is the control most customers ask us to tighten after the first month.
Start with a bill
Send us a recent invoice and we will audit it against your contracted rates. It either finds something or it does not, and both answers tell you whether the rest of this is worth your time.
Ask for a bill review