Mobility
One account, and somebody who reads it
A mobile fleet is usually held the same way: one Telstra account, one bill, and whoever set it up still running it. Ericom takes both halves of that account: the requests that arrive daily, and the invoice that is approved each month because there is no practical way to check it line by line.
It accumulated
Almost nobody buys a mobile fleet. It accumulates. A handful of services becomes forty, then two hundred, added one at a time by whoever needed one, on whatever plan was current that month.
The mechanism is ordinary. Services are added as people join and are rarely cancelled when they leave. Devices are replaced on a different cycle from the plans they run on. Ownership of the account moves between IT, finance and an office manager without the authorised contacts moving with it, and the exceptions made for one person become permanent. Eventually the Telstra bill, the device register and the current staff list describe three different environments, and none of them is reliable enough to correct the other two.
The consequence lands on finance first, because the bill still has to be approved. Then it lands on IT, when a lost handset has to be barred and no record says whose it was. Buying a portal does not change any of this, because a portal does not own anything. Ericom reconciles the three records into one operating position, then keeps service, device and commercial records aligned as the fleet changes: each request worked against the register, and each bill audited against the contracted rates.
Two halves of one account
Managing the services and auditing what they cost are the same account seen by two different people. Most organisations start with one and add the other.
-
An Australian desk that runs your Telstra fleet day to day
Business Mobile
Every mobile request in your organisation, handled. New connections, plan changes, porting, SIM replacements, roaming, barring and cancellations, worked by an Australian service desk against your Telstra account. Ericom is a Telstra partner and this service runs on Telstra. You keep the account, and changes are made only on the authority of the representatives you nominate.
-
Audited against the contract, every month
Telecom Expense Management
See what your mobile and telco spend actually is. Every Telstra bill audited against your contracted rates, every charge allocated to the right cost centre by rule, and every exception surfaced in the billing cycle it belongs to, while the credit can still be claimed. Month-end stops being a reconstruction exercise.
The bill is the record
A telco invoice is usually the only complete record of what an organisation actually has. Every service, every plan, every feature somebody added and forgot. Read properly it is an asset register that arrives monthly, already up to date, and it is rarely read that way. Read against the device register and the current staff list, it shows the services with no user, the devices with no service, and the charges with no contracted rate behind them. That reconciliation is where both services on this page begin.
“If it were not for Ericom’s efforts, we might have continued without a clear solution for our diverse needs. We appreciate the commitment to helping us become a part of Telstra Enterprise, and we’ve already seen improved productivity and cost savings as a result of this partnership.”
IT Support Team Lead, Allied Credit Group
Common questions
Short answers first.
Do we have to be on Telstra?
Yes. Every mobility service Ericom delivers runs on Telstra and bills through your Telstra account, and the expense management audits against Telstra contracted rates. Porting in from another carrier is part of what we do. If you intend to stay with another carrier, this is not the right service and it is better to know now.
Can we take the audit without the managed service?
Yes, and a good number of organisations do. The audit needs your bill and your Telstra agreement; it does not need you to hand the fleet over to be managed. It compounds with the managed fleet because the errors it finds are usually created by the requests somebody is already handling, but it stands alone.
Who holds the account?
You do. Ericom is a Telstra partner and manages the account on your authority. You keep the Telstra agreement and you nominate who is allowed to authorise changes against it.
Send us the three records
A recent Telstra bill, the device register if one exists, and the current staff list. We reconcile the three and report where they disagree, which half of the account that points to, and what the first month of it involves: for the bill, a line-by-line audit against your contracted rates with the credits lodged with Telstra; for the requests, the register rebuilt and your authorised representatives confirmed before anything on the account is changed.
Send us the records