Do the work, and answer for it

Teams across Sydney, Wollongong and Melbourne, running service desks, networks, phone systems, cameras, nurse call and corrections technology. The person who scopes a job is usually the person who does it, and the person who does it is the one who answers when it breaks. That suits some people and not others.

Best Places to Work 2022 to 2024

The badges are the WRK+ Best Places to Work list: three years running, and tenth in 2024 among companies with more than a hundred employees. If you join, you will be one of the people WRK+ asks the next time.

The concrete parts of working here: your birthday off, quarterly training sessions, and an Employee Culture Committee run by the people in it.

  • The Ericom team at the Ballers event
  • Ericom team at an industry expo
  • Team yoga session by the beach
  • Ericom colleagues after a rugby match
  • Photo booth strips from Ericom's 30th birthday
  • The team at a long lunch

How it works here

  • We take care of each other

    Most of the work crosses teams, so a fault that is bigger than the person it landed on gets the next person, and you are not left holding it alone. The desk raises what site fixes, and site depends on what the desk saw.

  • Customers who notice

    Councils, aged care providers, correctional facilities, construction sites and national organisations. When a nurse call system or a prison phone stops, somebody notices straight away, which is a good discipline to work inside.

  • The values were written by the staff

    The Core Code, the company's values, came from the team. That is the standard for ideas generally: if you have a better way to run something, say so.

  • We celebrate together

    Birthdays are a day off. The Employee Culture Committee runs the bake-offs and the fitness challenges, and the sales conference in the video below is the same people.

Hear it from the team

  • Joel Rieck Joel Rieck Business Development Associate
  • Bianka Rodrigues Bianka Rodrigues Procurement and Administration
  • Leah Stenhouse Leah Stenhouse Head of Business Engagement
  • Baylin Ferguson Baylin Ferguson Senior Engineer

Open roles

What is open now. If nothing fits and you think you belong here, send your resume with a note about what you would want to be doing.

Send a resume and a short cover letter.

Come work with us

Tell us what you do well, which office you would work from, and what you would want to be doing in a year.

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