Artificial intelligence
The pilot is the easy part
Most AI inside Australian organisations is a licence somebody bought and nobody governs. Ericom treats it as an operating problem rather than a technology one: decide what it is allowed to touch, measure whether it is working, and widen it only once both of those have an answer.
Bought, not governed
The licences are the easy part, and most organisations already have them. What is missing is everything around them.
Nobody has decided which data the assistant may read, so it reads whatever the person asking already had access to, which is usually more than anyone intended. Nobody has defined what good looks like, so there is no way to tell whether the tool is saving time or moving it. And nobody owns it, so after the first burst of enthusiasm usage settles into a handful of people using it well and everybody else having quietly stopped.
None of that is a failure of the technology. Every one of them is a failure to run it as a service.
What we run
Scoped, governed and measured the same way in each case. What changes is what the AI is pointed at, and who is on the other side of it.
Adoption is not usage
A licence count tells you what was bought. It says nothing about whether anybody’s week is different, and the two are measured in completely different ways. It is the first number that gets reported, and the second that decides whether the programme was worth doing.
Common questions
Do you build models?
No. Ericom works with the AI already embedded in the platforms you run, and governs how it is used. Organisations wanting bespoke models built and trained are better served elsewhere, and it is worth saying so before a scoping call rather than after one.
Who keeps control of the tenant?
You do. This is advisory and governance led. We assess, prioritise and recommend, and your team makes the changes. Where you would rather we made them, that is a Managed IT engagement rather than this one.
How do you measure whether it is working?
Against what the work looked like before, agreed with you at the start. That is the whole reason this is a service rather than a deployment: a measure defined after the fact will always find something to report, and nobody believes it.
Start with what you already own
Most organisations are already licensed for more AI than they are using. The first conversation is usually about governing and measuring that, not about buying anything further.
Talk to us about AI