The people who answer are the reason
Thirty years in, and still rated a best place to work by the people who do the work
You are not really buying a platform. You are buying whoever picks up when the platform stops. Ericom has been an Australian company since 1993, and the staff who deliver the work have put it on the national Best Places to Work list three years running. That is the reason. Everything below is the evidence for it.
Values are cheap. A staff vote is not.
Every technology company writes down what it believes, and most of those lists are interchangeable. What is not interchangeable is whether the people who work there would say the same thing with nobody from the company in the room, which is the only thing an independent workplace survey actually measures. Ericom has been on that list three years in a row and climbed to tenth. The Core Code below was written and endorsed by the team rather than handed down to them, and those two facts belong together: the values hold because they are theirs.
- 1993 in business, from a phone dealership in Sydney to now
- Three years running on the WRK+ Best Places to Work list, reaching tenth
- Platinum+ Telstra partner status in Mobility, Collaboration and Services
- 24/7/365 monitoring and automated containment, with the service desk staffed 7am to 6pm
The Core Code
Our company values, created and endorsed by the team, reflect what we uphold daily at Ericom. Each line finishes the one above it, which is why it is a chain and not a list.
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My passion drives my ownership
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Through my ownership I retain integrity
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My integrity encourages collaboration
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By collaborating, I am continually learning
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Through continuous learning I discover innovation
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When I innovate, I gain efficiency
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When I am efficient, I have more time for fun
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Having fun at work allows me to shine
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When I shine, my invisible excellence
is revealed
Thirty years pointed the same way
Selected rather than complete. The shape is the point: a phone dealership that kept adding the next thing its customers could not get anywhere else, and never sold off the last one.
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1993
Founded in Sydney as the Ericsson Business Phone Centre, selling and maintaining phone systems.
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1995
One of the first registered dealers in the newly launched Telstra Dealers Program.
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2005
Renamed Ericom.
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2013
Ownership passes to the five shareholders who make up the executive team. A second office opens in Wollongong.
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2018
Telstra Platinum Partner in unified communications.
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2019
Telstra Enterprise Partner of the Year. First corrections contract, and the beginning of the offender technology practice.
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2020
M2K Technology Solutions, a Melbourne managed services provider, is acquired in January, making Ericom a multi-state business; both companies operate under the Ericom name from July 2021. Several hundred purpose built tablets deployed inside correctional facilities, the first project of its kind in Australia. A hundred staff moved to remote working in two days without dropping the service.
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2021
Telstra Platinum in three capabilities at once: Mobility, Collaboration and Services. Debut on the AFR Fast 100.
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2023
Accredited across every Telstra product and solution domain. Future Technologies launched, covering spatial insight, vital signs and environmental sensing.
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2024
A third consecutive year on the Best Places to Work list, at tenth.
What other people gave us
None of this was ours to hand out, which is the only reason it is worth reading.
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WRK+ Best Places to Work
On the list three years running, reaching tenth nationally among companies with more than a hundred employees. The survey asks the staff, not the company.
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Telstra Hall of Fame
Kyle Page, chief executive, inducted at the Telstra Partner Awards in 2023.
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Telstra accreditation
Accredited across every Telstra product and solution domain: mobility, data access and connectivity, IoT, cloud, calling, security and contact centre. Platinum+ status in Mobility, Collaboration and Services.
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AFR Fast 100
Debuted in 2021, on three years of sustained growth.
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CRN Fast50
Eighth among the fastest growing Australian technology companies in 2019.
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Telstra Enterprise Partner of the Year
Awarded in 2019.
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Carbon neutral
Certified in 2022.
Meet the people who would do the work
Not a pitch deck. The engineers who would run your environment are the ones worth talking to, and we would rather introduce them early than late.