Managed IT services and support in Sydney
One provider who answers for all of it
Sydney has more managed service providers than any other market in the country, which means most organisations here are not buying IT support for the first time. They are replacing someone. The Surry Hills office exists for that conversation, and it usually starts with what went wrong last time rather than with a product list.
Ericom Sydney
Level 9, Suite 3, 28 Foveaux Street Surry Hills NSW 2010- Phone
- 02 8394 5500
- Hours
- Monday to Friday, 8:30am to 5:00pm
Areas we attend from this office
- Sydney CBD
- Surry Hills
- Inner West
- North Sydney
- Parramatta
- Greater Sydney
Nobody owns the joins
A Sydney organisation of any size ends up with an IT provider, a phone provider, a mobile account, a security vendor and a cabling contractor, none of whom sold the others and none of whom will own a fault that sits between them. The support call becomes a negotiation about whose problem it is. Ericom sells all of it and answers for all of it, which is a duller proposition than most and the one that survives month eight.
What Sydney organisations come to us for
Weighted to the multi-site, multi-vendor problem rather than to any single product. The managed IT services Sydney organisations replace us into are usually split across four or five suppliers, and the first job is working out which of them is actually causing the fault everyone has been arguing about.
Sectors we serve from here
The IT company Sydney organisations call first
IT support in Sydney is not scarce, and on its own it is not what makes the difference. What does is whether the person who answers can see the network, the tenancy and the security posture at once, or has to raise a ticket with somebody who can. Ours can.
Managed service provider for Sydney and New South Wales
Being a managed service provider Sydney organisations keep is mostly about month eight, once the interesting work is finished and the relationship has become a report nobody reads. Ours is a governance forum with decisions written down and someone accountable for each.
Cyber security Sydney boards are asking about
It usually arrives as a question from a board or an insurer rather than as an IT project, so we answer it the way it was asked: a maturity position against the Essential Eight you can show someone, and a prioritised list of what to fix first. Alignment to the guidance, not a certificate, because no such certificate exists.
CCTV Sydney sites can actually use
Cameras, access control and the analytics over the top, on the network we already run. Most of the security cameras Sydney sites ask us about are retrofits rather than new builds, and the difference between a good install and a bad one is whoever has to find a cable path through a ceiling nobody has drawn.
What we run for Sydney and New South Wales
Surry Hills covers metropolitan Sydney and the surrounding regions, with engineers attending sites from the CBD out to the Central Coast and the Southern Highlands. The office is a delivery base rather than a sales front: the people who scope the work are the people who do it.
The IT support Sydney clients get afterwards is the same desk, the same escalation and the same after hours cover the rest of the country runs on. One number, and nobody to hand the fault to.
Start with what is not working
Tell us what keeps coming back and we will tell you which part of this fixes it, or that it does not.
Talk to the Sydney office