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Telstra Platinum+ Partner
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Personalised Solutions For Your Business
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Managed Services You Can Trust
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Smarter IT for Better Outcomes
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Managed Unified Communications

Ericom’s managed communication services optimise your systems, ensuring seamless connectivity and productivity.
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Scalability

Proactive maintenance

Cloud telephony

Managed Unified Communication

Let’s work together

With a reliable communications infrastructure and support from unified computer experts, your business gains the capacity to operate at its best.

Let’s Work Together

Why choose Managed Communication services?

Ericom’s communication service ensures your systems run smoothly without the need to hire additional staff.

With experts on call 24/7, we provide proactive support to troubleshoot issues before they impact productivity.

The benefits of a reliable communications infrastructure

Cloud telephony

Reliable systems that support remote and on-site teams.

24/7 Monitoring and support

Ensuring uninterrupted communication.

Proactive maintenance

Addressing potential issues before they become problems.

Let’s work together

Advantages of a dependable communications infrastructure

Ericom designs and manages unified communication infrastructures can assist with your business operations. Our services include:

Expert support you can trust

  • Ericom’s unified computer experts provide timely assistance to resolve issues, enhance functionality and keep your team connected.

Proactive management

  • Ericom’s proactive communication service eliminates risks by monitoring and maintaining your systems around the clock.

Empower your digital workforce

  • Ericom helps businesses optimise their communication systems, enabling teams to work more efficiently.

Case studies

Get the most out of your communication systems

Call us on 1300 360 369 or contact us to find out how we can optimise your business operations.

Australia-wide

1300 360 369

Head office

02 8394 5500

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Here’s what our customers have to say

Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.

Heidi

Australian Steel Mill Services

We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.

Lisa

Stefanutti Construction Pty Ltd

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Frequently asked questions

What is unified communications as a service and how does it work?

Unified communications as a service (UCaaS) is a cloud-delivered model that consolidates voice, video, messaging, and collaboration tools into a single managed platform. Rather than maintaining on-premise hardware, businesses access unified communication services through a subscription, with a provider like Ericom managing the infrastructure, updates, and support. This approach reduces capital expenditure while delivering enterprise-grade communication capabilities that scale with your business needs.
Unified communications solutions bring together all the tools your team uses to connect and collaborate — cloud telephony, video conferencing, instant messaging, contact centre functionality, and Microsoft Teams integration — into one cohesive platform. Ericom’s unified communications solutions are designed to eliminate communication silos, improve response times, and give employees a seamless experience whether they are working in the office, remotely, or across multiple sites.
Traditional phone systems rely on physical hardware, on-site maintenance, and fixed infrastructure that is costly to scale or modify. Unified communication services replace this with a cloud-based platform that integrates voice, video, and data into a single managed environment. Businesses gain greater flexibility, reduced maintenance overhead, and access to features like mobile integration, virtual assistants, and real-time analytics that legacy systems simply cannot provide.
Unified communications as a service removes the burden of managing complex on-premise infrastructure while delivering greater reliability, scalability, and functionality. Businesses benefit from predictable monthly costs, automatic software updates, built-in redundancy, and the ability to add or remove users as needed. For Australian businesses managing distributed teams or multiple locations, UCaaS provides the connectivity and collaboration tools needed to operate efficiently without significant capital investment.
As a Telstra Platinum+ Partner, Ericom delivers unified communication service backed by Australia’s most extensive network infrastructure and a team with deep expertise across cloud telephony, Microsoft Teams, contact centre solutions, and managed services. Unlike generalist providers, Ericom tailors each solution to the specific needs of your industry and organisation — providing proactive management, local support, and a single point of accountability for your entire communications environment.
Enterprise unified communications delivers measurable value across industries where seamless, reliable communication is critical to operations. Healthcare organisations use it to coordinate care teams and enable virtual consultations. Local councils benefit from integrated contact centre and telephony solutions. Retail, construction, and professional services businesses use it to connect mobile workforces and improve customer responsiveness. Ericom’s enterprise unified communications platform is designed to adapt to the specific demands of each sector.
Unified communications managed services transfer the responsibility of monitoring, maintaining, and optimising your communications infrastructure to a specialist provider. Rather than your IT team managing system updates, troubleshooting outages, or scaling capacity, Ericom handles all of this proactively under a managed services agreement. This frees internal resources to focus on strategic initiatives while ensuring your unified communications environment operates at peak performance with minimal downtime.
Yes — unified communications Australia deployments need to account for local data sovereignty requirements, ACMA compliance, and network infrastructure specific to the Australian market. Ericom’s unified communications solutions are designed and delivered within an Australian context, leveraging Telstra’s national network to ensure reliability across metro and regional locations. This means businesses get a solution that meets local regulatory obligations while benefiting from globally proven unified communications platforms.
Communications service providers like Ericom go beyond simply supplying technology — they manage the full lifecycle of your unified communications environment from initial design and deployment through to ongoing support and optimisation. The right communications service provider acts as a strategic partner, aligning your communications infrastructure with business objectives, managing vendor relationships, and ensuring your platform evolves as your needs change. This partnership model is particularly valuable for businesses without dedicated in-house telecommunications expertise.
Getting started with unified communication as a service through Ericom begins with a consultation to understand your current environment, communication challenges, and business goals. Ericom’s team then designs a tailored solution drawing on cloud telephony, Microsoft Teams, contact centre capabilities, and managed services to meet your specific requirements. From there, Ericom manages the migration, onboarding, and ongoing support — ensuring a smooth transition with minimal disruption to your operations.
Bianka Rodrigues
Procurement and Administration

Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.