Managed IT services and support in Melbourne
Not the branch that gets the leftovers
Most national organisations have a site that quietly gets a worse service than the head office does, and it is usually the one furthest from where the provider is based. The Queen Street office exists so that Melbourne is not that site. Same service desk, same escalation, same person who answers when it matters.
Ericom Melbourne
Suite 2, Level 3, 179 Queen Street Melbourne VIC 3000- Phone
- 1300 360 369
- Hours
- Monday to Friday, 8:30am to 5:00pm
Areas we attend from this office
- Melbourne CBD
- Docklands
- Southbank
- Port Melbourne
- Greater Melbourne
Attended from another state
A provider headquartered interstate can support Melbourne perfectly well right up to the point where somebody has to physically be there. Then the response time is a flight, the cost is travel plus labour, and the site learns to solve things itself and stop logging tickets. What follows is worse than a slow service: an office nobody has real visibility of.
What Melbourne organisations come to us for
Weighted to the work that needs somebody on the ground. The managed IT services Melbourne sites ask for are usually the ones an interstate provider has quietly stopped delivering well, which is anything that cannot be done down a remote session.
Sectors we serve from here
Security cameras Melbourne sites already have
Cameras are the largest single thing this office is asked about, and most of it is retrofit work in buildings cabled more than once by more than one trade. The install is the easy half. Getting a picture somebody can use out of the CCTV Melbourne buildings already carry is the other half, and that is analytics rather than hardware.
Cyber security Melbourne boards are asking about
The practice that runs assessments for government clients elsewhere runs them here too: a maturity position against the Essential Eight written so a board can read it, and a list of what to fix in what order. An assessment is not remediation and it is not a penetration test.
Azure Melbourne organisations are moving to
The question usually arrives when a server room has become a liability rather than an asset. The useful conversation is not whether to move but which parts earn it, because some workloads cost more in the cloud and saying so early is cheaper than saying so afterwards.
Managed service provider for Melbourne and Victoria
A managed service provider Melbourne organisations keep is one whose engineers are in the same state. Everything else is identical to every other office by design: same desk, same escalation, same reporting. The local part is the half that cannot be done remotely.
What we run for Melbourne and Victoria
Queen Street exists so that Melbourne is not the site that gets the thinner service. Engineers are based in Victoria, not flown in, and the office covers the metropolitan area and regional Victoria on the same terms.
The work here skews physical: site moves, cabling and in building coverage, hardware refreshes, and the attended half of a national rollout. Those are precisely the jobs that decay when the nearest engineer is in another state, because the cost of attending starts shaping what gets logged.
The IT support Melbourne clients receive is the same service desk, the same escalation and the same reporting as every other office. What the local presence adds is that somebody can be at the site this afternoon, which is the difference between a national contract that works in Melbourne and one that only looks like it does on the report.
Talk to someone in Melbourne
Whether the question is a single site or a national rollout with a Melbourne leg, it starts the same way.
Talk to the Melbourne office