DHHS

The Department of Health and Human Services (DHHS) aspires for all Victorians to be healthy, safe and able to lead a life they value. DHHS deliver policies, programs and services that support and enhance the health and wellbeing of all Victorians.

Like many government departments and Australian businesses, moving to the National Disability Insurance Scheme (NDIS) presented new challenges for DHHS. It needed to provide its employees with fast, mobile access to online tools to facilitate their professional development and improve communication during the transition period.

Ericom | M2K recommended a proactive approach to reporting and responsiveness to the changing needs of DHHS, keeping the end user in mind. They emphasised the importance of a simple solution design to support a positive user experience and drive adoption.

DHHS engaged Telstra and Ericom | M2K to develop a mobility-based solution, including the delivery of 600 mobile devices. Telstra and Ericom | M2K were selected in part for their experience successfully implementing similar solutions for government and private sector customers.

Telstra and Ericom | M2K conducted extensive discovery sessions to better understand DHHS’ challenges, end user requirements and environment. Building on this knowledge, they delivered a solution that included pre-staging, deployment and a centrally-managed platform. The solution design was kept simple to support a positive user experience and drive adoption – the end user experience was absolutely front of mind.

With this knowledge, the solution delivered was pre-staging, deployment and an ongoing centrally managed platform.

Through True Partnership, Telstra and Ericom | M2K have worked collaboratively with DHHS to identify challenges, provide a clear and targeted solution and have delivered exceptional outcomes for DHHS.