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YSAS · Community Service

YSAS

Since 1997, Youth Support + Advocacy Service (YSAS) has helped young people overcome drug and alcohol challenges, improve mental health, and lead fulfilling lives.

Industry
Community Service
Location
Victoria
Topic
IT Managed

About the client

Over the years, YSAS has played a crucial role in supporting Victorians through its essential services and programs.

In 2022, Ericom began its relationship with YSAS by organising their mobile fleet, and in June 2024, sought Ericom’s expertise to support their expanding technology needs, driven by a significant cost increase from their outgoing managed service providers.

Ericom recommended a bundled solution, including a cloud-based phone migration via Microsoft Teams and an improved network infrastructure. Additionally, Ericom assumed full management of YSAS’s technology, empowering their team with ongoing support and operational efficiency.

Challenges

  1. Communication disconnect

    Limited improvements and uncontrolled spending due to poor communication with the previous provider.

  2. Complex IT limitations

    The in-house IT team struggled with complex technical tasks and upgrades.

  3. Network upgrade

    The complex and unreliable network had limited connectivity for a hybrid workforce.

  4. Cloud phone system

    The legacy phone system was unreliable with little-to-no reporting.

The project

The project began in December and spanned 5-6 months, with Ericom integrating seamlessly with YSAS’s IT team. This collaboration supported issues throughout the organisation, streamlined workflows,

and improved financial forecasting.

Ericom successfully migrated cloud infrastructure to eliminate reliance on third-party data centres, and secured Telstra’s enterprise funding, resulting in substantial savings. The teamwork between YSAS and Ericom was highlighted when YSAS’s Tim Dean integrated all printers into PaperCut, allowing Ericom to secure the print solution.

The cloud-based phone migration replaced an unreliable system, improving reporting and voice quality issues, and unifying YSAS employees on Microsoft Teams. Thanks to Ericom’s partnership with Telstra, a

SDWAN network upgrade was completed by February, enabling seamless access to business applications across 18 sites.

Throughout the process, Ericom provided continuous guidance, empowering the YSAS to handle future technology needs effectively.

“Ericom has been a key partner in our digital transformation. Their progressive approach and strong partnership with Telstra made them the perfect fit. By working closely with our IT team, they’ve enhanced our capabilities and helped us successfully deliver major initiatives including Azure cloud migration, SD-WAN, Microsoft Teams Calling, and the Telstra Security Operations Centre (SOC).”

Chris Chen, ICT Manager

Results

  1. Improved IT leadership

    YSAS now has a roadmap and expert guidance for their IT team.

  2. Cost efficiency

    Telstra Technology Funding and NFP pricing has increased savings.

  3. Enhanced security

    Additional security licenses have been added to the Microsoft stack.

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