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Cloud Telephony

Ericom provides cutting-edge Cloud Telephony solutions to transform how Australian businesses communicate.
See how we can help you

Seamless scalability

Cost-optimised efficiency

Enhanced mobility

Revolutionise Digital Communication

Let’s work together

With seamless integration, scalability and advanced features, our services empower your organisation to stay connected, agile and competitive in today’s fast-paced digital world.

Let’s Work Together

Why choose Cloud Telephony?

Cloud telephony eliminates the need for traditional phone systems by leveraging internet-based communication. This modern approach reduces costs, provides greater flexibility and enables easy scaling as your business grows. Ericom’s expertise ensures your transition to cloud telephony is smooth and effective.

Discover the advantages of Cloud Telephony

Tailored for local businesses

Ericom supports businesses across Australia with cloud telephony solutions designed to meet local needs.

Cloud Solutions for greater connectivity

We offer unified communication systems that integrate with video conferencing, messaging platforms and customer management tools.

Leveraging future Smart Technologies

Ericom harnesses future smart technologies, including artificial intelligence and automation, to further improve your cloud telephony system.

Let’s work together

Partnering with Ericom for Digital Transformation

Ericom integrates digital technology into every aspect of your business. By combining expertise with a deep understanding of your unique needs, we plan and implement a digital transformation strategy that drives long-term success.

Scalability

  • Easily adjust communication capabilities as your business grows.

Cost-effectiveness

  • Reduce overhead costs associated with traditional phone systems.

Flexibility

  • Enable remote work and multi-location support with internet-based solutions.

Case studies

Let’s connect your business

Transform how you communicate. Call Ericom on 1300 360 369 to explore how Cloud services, can revolutionise your operations.

Australia-wide

1300 360 369

Head office

02 8394 5500

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Here’s what our customers have to say

Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.

Heidi

Australian Steel Mill Services

We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.

Lisa

Stefanutti Construction Pty Ltd

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Frequently asked questions

What is a cloud phone system?

Ericom’s cloud phone system eliminates the need for traditional phone lines by leveraging internet-based communication, reducing costs while giving Australian businesses greater flexibility. As a cloud phone system, it integrates with the video conferencing, messaging platforms and customer management tools your team already relies on. Ericom’s expertise ensures the transition to a cloud phone system is smooth and effective, keeping your organisation connected, agile and competitive.
A cloud based phone system hosts your entire communications platform online rather than on physical hardware, giving Australian businesses easy scaling as they grow. Ericom’s cloud based phone system is designed to meet local needs, offering seamless integration, scalability and advanced features so your organisation stays connected and agile. Ericom also harnesses smart technologies, including artificial intelligence and automation, to further improve your cloud based phone system over time.
Business VoIP replaces traditional phone lines with internet-based calling, providing Australian businesses with a more cost effective and flexible way to communicate. Ericom’s business VoIP solutions integrate with unified communication systems, including video conferencing, messaging platforms and customer management tools, so your team stays connected from anywhere. With Ericom’s support, adopting business VoIP is a smooth, effective transition that keeps your organisation agile and competitive in today’s digital world.
Cloud PBX is a virtual phone system hosted online instead of on physical equipment, reducing costs while giving Australian businesses greater flexibility as they grow. Ericom’s cloud PBX solutions offer seamless integration, scalability and advanced features, supporting local business needs across Australia. Ericom also harnesses future smart technologies, including artificial intelligence and automation, to continually improve how your cloud PBX system supports your organisation.
Hosted PBX shifts the management of your phone system to a trusted provider, removing the cost and complexity of maintaining physical hardware on site. Ericom’s hosted PBX solutions are designed to meet local Australian business needs, offering seamless integration, scalability and advanced features that keep your organisation connected. With Ericom’s expertise, transitioning to hosted PBX is smooth and effective, supporting your business as it grows and changes.
Cloud communications bring together unified communication systems, including video conferencing, messaging platforms and customer management tools, into one connected solution for Australian businesses. Ericom provides cutting-edge cloud communications to transform how your organisation communicates, offering seamless integration, scalability and advanced features. Ericom also harnesses future smart technologies, including artificial intelligence and automation, to further improve your cloud communications system as your business evolves.

Cloud telephony eliminates the need for traditional phone systems by leveraging internet-based communication, reducing costs and providing greater flexibility for Australian businesses. Ericom supports businesses across Australia with cloud telephony solutions designed to meet local needs, offering unified communication systems that integrate with video conferencing, messaging platforms and customer management tools. Ericom’s expertise ensures your transition to cloud telephony is smooth and effective, keeping your business connected, agile and competitive.

VoIP for healthcare gives clinics, hospitals and aged care providers a reliable, secure way to communicate without relying on outdated on-site phone infrastructure. As part of Ericom’s cloud telephony solutions, VoIP for healthcare integrates with the video conferencing, messaging and customer management tools healthcare teams already use, supporting local needs across Australia. Ericom’s expertise ensures the transition to VoIP for healthcare is smooth, secure and effective for busy care environments.
Bianka Rodrigues
Procurement and Administration

Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.