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Device Lifecycle Services

Track your assets, harness buyback savings and reduce E-waste with cradle to grave support.
See how we can help you

Track your assets

Harness buyback savings

Reduce e-waste

End-to-end device care

Let’s work together

Knowing your assets are secure, functional, well-supported, and associated with the right person is critical. Ericom ensures that all relevant asset, expense and user information is accurately recorded and updated. We also reduce cost barriers, enabling you to deploy the best-available technology at all times through our device buyback program. The management of your entire mobility fleet extends from procurement to end-of-life including recycling of parts.

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Recommended

Essential

Starting from$3.10/moper device

$x.xx per x

Businesses that seek expert help to deploy devices to their business in a streamlined and professional manner. Realise lost value in their old hardware through buy back.

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Includes

  • Project management for the coordination of resources who receive, enrol, and dispatch devices
  • Warehouse receipting which tracks each asset, whether it is a device or an accessory, as it arrives and then leaves the facility
  • Device enrolment into your device management solution, making sure that each device registers to the platform prior to dispatch
  • Buy back of any old devices, realising any residual value

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Recommended

Enhanced

Starting from$5.62/moper device

$x.xx per x

Businesses looking to fully outsource device management and support from “box to bin” with security of data and compliance of device assured.

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Everything in Essential, plus:

  • Asset tagging of any device and its associated accessory means that each device is assigned to a user and can be track throughout its lifecycle
  • Co-ordinate device repairs between the end user and the service centre
  • Warranty management making sure that any device if in warranty is serviced under the terms of that warranty
  • Courier bookings x 2 to pick up any device requiring a repair and then delivery of device directly back to the end user
  • Certified device wipe meaning that any residual corporate data is deleted, and a certificate of deletion is provided for audit and compliance
  • Device destruction for any device that cannot be recycled is disposed of ethically and materials are recycled promoting sustainability

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Recommended

Enterprise

Starting from$6.62/moper device

$x.xx per x

Businesses looking to provide the complete employee experience, exciting and delighting their staff being the cornerstone of their businesses success.

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Everything in Enhanced, plus:

  • Sim card insert and sim card details are recorded within the asset registry
  • Kitting and box of device and any of its bundled accessories within a custom box / package
  • Welcome guide (print and place) providing the end user with a truly memorable experience, also reducing calls to the service desk
  • Charging of the device and any powered accessories means that the end user has a full days’ usage of the device from day one
  • Apply screen protector / case protecting the device right from the moment the end user receives the device

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Feature comparison

Availability Essential

 

 

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Enhanced

 

 

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Enterprise

 

 

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Quantity of Devices 1+ 20+ 40+
Support availability 9:00am – 5:00pm Monday – Friday (excluding public holidays)
Support via Phone, email, portal, Microsoft Teams
Term 24 months (36 month option also available)
Configuration and Deployment Essential Enhanced Enterprise
Project Management
Warehouse Receipting
Device Enrolment
Asset Tagging
Sim Card Insert
Kitting & Box
Welcome Guide (print and place)
Charging
Apply screen protector / case
Maintenance Essential Enhanced Enterprise
Co-ordinate device repairs
Warranty Management
Courier bookings x 2
End of Term Disposal Essential Enhanced Enterprise
Buy Back
Certified Device Wipe
Device Destruction
Other Services Essential Enhanced Enterprise
Custom Box & Printing POA POA POA
Rubbish Disposal POA POA POA
Bulk Dispatch & Collection POA POA POA
Individual Dispatch & Collection POA POA POA
Out of warranty break/fix repair costs POA POA POA
 

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Items to Note
Denotes included
POA = Price on application
All commercials outlined in this table are per month and exclusive of GST (unless stated)

Why choose Device Lifecycle services?

Every business device has a lifecycle. Ericom helps you manage the full journey — from selection and rollout through to updates, support and responsible disposal.

Discover the advantages of Device lifecycle services

Streamlined rollouts

Get devices deployed fast and efficiently.

Ongoing support

Managed updates, repairs and configurations.

Secure disposal

Retire outdated tech responsibly and safely.

Let’s work together

Partnering with Ericom for Device lifecycle services

We make it easy to manage fleets of devices. Our service ensures your tech stays secure, updated, and aligned to business needs throughout its lifecycle.

Full lifecycle coverage

  • One provider for every stage of device use.

Fast deployment services

  • Roll out new hardware with minimal disruption.

Compliance-ready disposal

  • Secure data wipes and responsible recycling.

Case studies

Manage your devices better

Call Ericom on 1300 360 369 for end-to-end device lifecycle support.

Australia-wide

1300 360 369

Head office

02 8394 5500

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Here’s what our customers have to say

Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.

Heidi

Australian Steel Mill Services

We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.

Lisa

Stefanutti Construction Pty Ltd

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Our partners

Bianka Rodrigues
Procurement and Administration

Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.