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DHHS

The Department of Health and Human Services (DHHS)

01

About the client

02

Challenges

03

Project

04

Client words

05

Results

Industry
Government
Location
Victoria
Topic
Mobility
Devices
600

Case Study

The Department of Health and Human Services (DHHS) aspires for all Victorians to be healthy, safe and able to lead a life they value. DHHS deliver policies, programs and services that support and enhance the health and wellbeing of all Victorians.

Like many government departments and Australian businesses, moving to the National Disability Insurance Scheme (NDIS) presented new challenges for DHHS. It needed to provide its employees with fast, mobile access to online tools to facilitate their professional development and improve communication during the transition period.

Ericom | M2K recommended a proactive approach to reporting and responsiveness to the changing needs of DHHS, keeping the end user in mind. They emphasised the importance of a simple solution design to support a positive user experience and drive adoption.

Challenges

Transitioning to NDIS: Moving to the National Disability Insurance Scheme (NDIS) presented new challenges. DHHS needed to provide its employees with fast, mobile access to online tools to facilitate their professional development and improve communication during the transition period.

Understanding end user requirements: Understanding DHHS’ challenges as the end user requirements and environment.

Ensuring positive end user experience: Ensuring a positive user experience and driving adoption was a significant hurdle. The solution design needed to be kept simple, with the end user experience being a primary focus throughout the project.

Project

DHHS engaged Telstra and Ericom | M2K to develop a mobility-based solution, including the delivery of 600 mobile devices. Telstra and Ericom | M2K were selected in part for their experience successfully implementing similar solutions for  government and private sector customers.

Telstra and Ericom | M2K conducted extensive discovery sessions to better understand DHHS’ challenges, end user requirements and environment. Building on this knowledge, they delivered a solution  that included pre-staging, deployment and a centrally-managed platform. The solution design was kept simple to support a positive user experience and drive adoption – the end user experience was absolutely front of mind.

With this knowledge,  the solution delivered was pre-staging, deployment and an ongoing centrally managed platform.

Through True Partnership, Telstra and Ericom | M2K have worked collaboratively with DHHS to identify challenges, provide a clear and targeted solution and have delivered exceptional outcomes for DHHS.

Results

Successful delivery:

The outcome has been the successful delivery of 600 devices with a positive take-up by end users.

Minimised device issues:

The thoroughness and time invested upfront was critical to minimise device issues