Council
Australian councils face challenges in sustainability, trust, security, and digital service delivery. Our one modular ecosystem is purpose-built to help.
What we deliver
Ericom’s CivicTransform ecosystem helps Australian councils stretch their budgets, make smarter plans, and run more efficiently. It puts residents first, keeps data safe, supports modern tech, and helps councils deliver better environmental outcomes and stronger community services.
Outcomes that matter
From manual effort to data-driven excellence.
20% efficiency gain in year 1
From unified dashboards and reporting.
30% reduction in energy and water costs
Across 130+ sites with smart facility control.
25% fewer downtime incidents
With proactive maintenance.
Find out how we can partner with your council. Book a discovery call now.
Explore CivicTransform
Ericom’s proven council solutions are purpose-built to address the unique challenges of local government and strengthen community engagement.
Evaluation checklist
Choosing a strategic partner for council initiatives? Here’s what to consider.
Use this checklist to objectively assess potential providers across key areas like community impact, compliance, scalability, and long-term value.
We’re confident Ericom will meet and exceed your expectations on every point.
1
Compliance and data sovereignty
Does the solution fully comply with Essential Eight cybersecurity standards and Australian data sovereignty requirements, ensuring sensitive council and citizen data is secured and stored locally at all times?
2
System integration capability
Can the platform seamlessly integrate with your existing telephony, CRM, and facility systems, enabling unified operations and maximising the value of current council technology investments?
3
Modular and scalable design
Is the solution modular, supporting a start-small approach that allows councils to pilot initial capabilities, then scale up flexibly and cost-effectively as needs and budgets grow?
4
Outcome-driven metrics
Are the solution’s outcomes transparently linked to measurable improvements in efficiency, cost savings, and customer experience (CX), supporting data-driven decision-making and reporting to stakeholders?
5
Proven council success
Can the provider demonstrate a strong record of successful solution delivery for councils similar to yours, with relevant case studies and references from comparable Australian local government clients?
Partnered and proven
We partner with Telstra and Microsoft combining carrier-grade connectivity with Azure cloud, identity and Teams to connect every store and system, keep commerce secure and available, and accelerate fulfilment.
We partner with Ericsson Cradlepoint and Zebra Technologies pairing 5G/LTE wireless WAN for day-0 connectivity with rugged mobile devices, scanning and printing to keep stores online, staff mobile and inventory accurate.
We partner with Genesys and Verkada combining AI-powered journey orchestration and contact centre with cloud video security, access control and retail analytics to personalise engagement, resolve issues faster and reduce shrink.
We partner with Telstra and Microsoft combining carrier-grade connectivity with Azure cloud, identity and Teams to connect every store and system, keep commerce secure and available, and accelerate fulfilment.
We partner with Ericsson Cradlepoint and Zebra Technologies pairing 5G/LTE wireless WAN for day-0 connectivity with rugged mobile devices, scanning and printing to keep stores online, staff mobile and inventory accurate.
We partner with Genesys and Verkada combining AI-powered journey orchestration and contact centre with cloud video security, access control and retail analytics to personalise engagement, resolve issues faster and reduce shrink.
Proof Band:
We combine Telstra’s 4G/5G/NB-IoT coverage with ThingsBoard’s flexible IoT platform to connect council assets and turn live data into action without vendor lock-in.
- Reliable coverage for sensors across facilities, parks and roads.
- Dashboards, alerts and workflows tailored to each LGA; host in Australian regions.
- Start small (one site) and scale to whole-of-council with clear ownership of data.
Proof Band:
We pair Milestone Video Management System with icetana’s real-time anomaly detection so CitySafe teams see the important footage first and respond faster.
- Proven VMS for multi-site CCTV with strong integration options.
- AI flags unusual activity to cut operator noise and speed incident response.
- Supports privacy controls, evidence workflows and Australian data residency models.
Where it fits: CivicVision – safer public spaces, efficient monitoring, compliant evidence handling.
Proof Band:
We link Peclet’s data platform (occupancy/environment/energy) with Bookable resource scheduling to match planned use with actual use across council spaces.
- Live utilisation informs bookings, lighting/HVAC and fair access to rooms and venues.
- Reduce wasted space and energy; improve community experience.
- One view of demand vs. usage for better planning and maintenance.
Where it fits: CivicPlay – smarter facility scheduling and automation tied to real occupancy.
All solutions are hosted with top-tier security, with options for 100% Australian data hosting to meet sovereignty requirements. With Ericom, you get enterprise-grade outcomes with boutique-level attention.
Frequently asked questions
How do you handle hosting, security, and data sovereignty?
All solutions are hosted with top-tier security, with options for 100% Australian data hosting to meet sovereignty requirements. With Ericom, you get enterprise-grade outcomes with boutique-level attention.
Do we need to replace existing systems?
No. CivicTransform integrates with your telephony, CRM, records and facility systems.
Can we start small?
Yes – Most councils start with a single module and scale as outcomes are proven.
How does this improve community experience?
By consolidating channels, reducing handling times and increasing transparency in service delivery.
How do you support constrained teams?
Outcome-driven rollouts, automation, and reporting, backed by local specialists.
Talk with our team today - no obligation
Ready to optimise your council’s operations? Book a free, no-obligation discovery call with our local experts and see how CivicTransform can benefit your community today.
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