Solutions
Today’s Australian workplace runs on seamless tech — but behind the scenes, IT can be anything but simple. Ericom cuts through the complexity to deliver smarter systems and standout results.
Everything tech all in one place
We offer the full suite of services at Ericom – that’s why we are able to deliver outstanding results. Thanks to the broad knowledge-base of our expert staff, we can be your main touch point for all of your technology needs, from product design and selection to implementation and support.
Our Solutions
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We don’t just build infrastructure, we build futures
Infrastructure isn’t just the foundation of your IT — it’s the engine of your growth. From the cloud to the edge, we deliver infrastructure that adapts, scales, and performs under pressure. Our solutions are built for the demands of modern Australian business—flexible enough to support remote teams from Perth to Parramatta, and powerful enough to handle mission-critical workloads without missing a beat.
Not just systems. Smart systems.
We design with intelligence—automating performance, optimising costs, and embedding resilience from day one. Whether it’s hybrid cloud, secure networking, or data platform engineering, we connect the dots between strategy and scale.
Tech Transformation for Modern Workplaces
Ericom drives digital transformation with solutions tailored to your unique needs. Our services include Digital Health technologies like nurse call systems and home care tech, as well as workplace tools such as DECT and VoWiFi to ensure smooth, secure operations.
Our Solutions
Service Desk
Our certified Australian Service Desk team offers 24/7 support, ensuring customer satisfaction. We go beyond traditional managed services with a wide range of specialist offerings to maximise your IT budget.
Rethink IT Managed Services with people who actually get it
We know IT can be a headache—but it doesn’t have to be. At Ericom, we don’t just manage your systems—we become part of your team. Think of us as your own in-house IT experts, right there with you, understanding how your business runs and what it needs to grow. You’ll have real people—engineers who know your setup, not just a script—available 24/7 to step in, solve problems, and keep everything running smoothly. No passing the buck, no technical runaround—just genuine support, straight answers, and a partnership built on trust. We take the pressure off, so you and your team can focus on what you do best.
We lock your business down like it’s our own
Your security is our responsibility—and we don’t take that lightly. Every decision we make is grounded in the Essential Eight, ensuring your data is protected with the same care we’d demand for our own. It’s not just about compliance; it’s about trust. And that trust is something we’re committed to earning, every step of the way.
Powering possibility with the best in the business
When it comes to achieving your IT strategy, we don’t play favourites — we play smart. Our vendor-agnostic approach means we align with only the world’s leading hardware and software providers, giving you access to total hybrid solutions that are tailored for performance, scalability, and real return on investment. It’s not about who we know — it’s about what works best for you.
Australia’s largest and most trusted network, connecting millions of homes and businesses. With deep infrastructure reach, Telstra delivers next-gen voice, data, and cloud.
With over 1.4 billion Windows devices worldwide, Microsoft is the foundation of modern business. Ranked #1 cloud provider for hybrid flexibility, productivity, and security.
Trusted by over 1 billion users globally, Apple leads the world in intuitive, secure, and beautifully designed technology. Seamless integration across devices makes it the go-to choice for modern workplaces.
As the world’s #1 smartphone brand, Samsung combines cutting-edge hardware with enterprise-grade security. Their Galaxy for Business suite is built for serious performance.
Powering over 85% of internet traffic, Cisco is the global backbone of secure connectivity. Named a top cybersecurity provider and cloud networking leader, year after year.
Securing over half a million businesses globally, Fortinet is ranked #1 for cybersecurity performance. Their AI-driven security fabric leads the way in threat prevention.
Trusted by 7,500+ organisations in 100+ countries, Genesys delivers world-class customer experience platforms. Recognised as a CX Leader by Gartner for 8 years running.
Supporting over 70 million users globally, Mitel is a leader in business communications and unified collaboration. Tailored solutions built to flex with how Australians work.
Crunch the figures
Forget vague promises. Our calculators show you in real numbers how we cut through the noise and deliver real savings for your business.
Telco services
Break down your tech stack to see what you’re really spending—and what you’re actually using.
Platform, device and app services
Uncover the true cost of connectivity across your fleet and identify where savings are hiding.
Device lifecycle services
Get a clear view of the total cost of ownership, from deployment to disposal.
True partnership, every step of the way
Ericom believes in building relationships that go beyond transactions. Our True Partnership philosophy ensures honesty, collaboration and transparency, so you can count on us to deliver, no matter the challenge.
Proven. Recognised. Awarded.
For over 30 years, we’ve been setting the standard — and the industry’s taken notice. From innovation to service excellence, our track record of awards reflects the same high standards we bring to every client, every day. This isn’t about collecting trophies — it’s about delivering results that stand out and stand up to recognition.
Testimonials
In all honestly, I really don’t think we could have done this without the team at Telstra and Ericom.
JuliePANDA 
Kitch has solved things promptly, has been incredibly patient with me and I have needed to call him several times as different issues popped up. I have found him invariably calm, cheerful, clear in instructions and having a good understanding of my issues. It has made all the difference to me and I am grateful for his support.
SallyPanda 2
Yann was great to work with, she has expert experience in her field and was able to help Jemena identify potential savings across our Telstra accounts. This has been a tremendous result for Jemena and we would highly recommend this service to any business that requires independent investigation into their mobility offering.
JullanJemena
As always, Yann exceed our expectations by going above and beyond when looking after William Adams, especially when we encounter the unexpected. Please also extend my gratitude to Greg for his part. Working with you is both effortless and effective….so thank you and please keep up the great work.
DeanWilliam Adams Pty Ltd
Ericom were given a 48-hour timeframe to deliver the solution as senior management had placed a priority on remote working. We are pleased to say that Ericom met our timeline and delivered a successful outcome. Thank you to Greg and the team for getting us enabled during this time.
AxlPrysmian Group Australia
While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.
BrendanSt John Ambulance Australia
Horizon365 Support has allowed me to focus on our core business application and delivered unprecedented quality outcomes to our internal and external key stakeholders.
WayneMarathon Tyres
Ericom has been our trusted advisor as we work towards hitting security and innovation targets that are key to the long-term viability of our business and the wider sector. Working with Ericom staff really is like having an extension of our own team. We get such peace of mind having access to these informed insiders and it is exciting knowing we can enact our organisational mission equipped with the timely and appropriate guidance of Ericom when it comes to all thing’s innovation, security, and business.”
Rhys Wilkins, IT Projects ManagerNAATI
It has been a pleasure working with Greg as our communications partner.
ChrisScenic World Blue Mountains
Ericom is a trusted partner that aligns their service to what is in our best interests as a business.
KimWalsh and Monaghan
Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.
HeidiAustralian Steel Mill Services
We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.
LisaStefanutti Construction Pty Ltd