Retail
Retail moves fast. Shoppers won’t wait – outages, stock gaps and clunky journeys cost sales.
What we deliver
Ericom unifies store and online with resilient networks, secure cloud, mobile POS, smart sensors, journey orchestration and always-on protection. We keep registers running, stock accurate and messages timely, so customers move from browse to buy faster and come back.
Outcomes you can expect
Here are a few outcomes we’ve achieved for retail clients.
99.9%+ uptime in stores
After network/POS upgrades means no sales lost to outages.
15% higher inventory turnover
Via better accuracy plus fewer stockouts.
40% faster online order fulfilment
with unified e-com plus store systems.
Talk to a Retail Solutions Lead
Book a 30-min security and PCI health check
Explore Ericom’s retail solution
Each area is tailored to solve specific retail challenges.
Evaluation checklist
Choosing a retail IT partner? Consider these key points to make an informed decision.
Using this checklist, you can objectively compare providers.
We’re confident Ericom will excel on each point.
1
Retail expertise
Do they demonstrate understanding of retail operations (peak trading times, POS intricacies, etc.) and have relevant case studies?
2
End-to-end services
Can they cover all your needs – networking, cloud, security, support – or will you juggle multiple vendors? Integrated services often mean faster issue resolution.
3
Scalability and flexibility
Will the solutions grow with your business? Check for cloud options, modular architectures, and flexible pricing (especially important if you’re expanding stores or channels).
4
Security and compliance
Do they have a strong track record in security? Verify they know retail compliance (ask how they’d handle PCI audits or data breaches, for instance).
5
Local support
Retail runs 24/7 – ensure the partner offers prompt support aligned with your store hours, and has local Australian presence for on-site needs.
Partnered and proven
All solutions are hosted with top-tier security, with options for 100% Australian data hosting to meet sovereignty requirements. With Ericom, you get enterprise-grade outcomes with boutique-level attention.
We partner with Telstra and Microsoft combining carrier-grade connectivity with Azure cloud, identity and Teams to connect every store and system, keep commerce secure and available, and accelerate fulfilment.
We partner with Ericsson Cradlepoint and Zebra Technologies pairing 5G/LTE wireless WAN for day-0 connectivity with rugged mobile devices, scanning and printing to keep stores online, staff mobile and inventory accurate.
We partner with Genesys and Verkada combining AI-powered journey orchestration and contact centre with cloud video security, access control and retail analytics to personalise engagement, resolve issues faster and reduce shrink.
Proof Band:
Join retailers across Australia who partner with Ericom for reliable, innovative IT. We work hand-in-hand with industry leaders like Telstra and Microsoft, leveraging their proven technologies (from Telstra’s nationwide network to Microsoft’s cloud solutions) to benefit your business. All solutions are hosted with top-tier security, with options for 100% Australian data hosting to meet sovereignty requirements. Our commitment to excellence is backed by over 30 years of experience and a slew of happy clients – from specialty chains modernising on a budget to larger retailers optimising for efficiency. With Ericom, you get enterprise-grade outcomes with boutique-level attention.
By putting people first, we build solutions that actually fit, adapt, and deliver real outcomes for your business.
Proof Band:
We partner with Telstra and Microsoft combining carrier-grade connectivity with Azure cloud, identity and Teams to connect every store and system, keep commerce secure and available, and accelerate fulfilment.
Proof Band:
We partner with Ericsson Cradlepoint and Zebra Technologies pairing 5G/LTE wireless WAN for day-0 connectivity with rugged mobile devices, scanning and printing to keep stores online, staff mobile and inventory accurate.
Proof Band:
We partner with Genesys and Verkada combining AI-powered journey orchestration and contact centre with cloud video security, access control and retail analytics to personalise engagement, resolve issues faster and reduce shrink.
Proof Band:
Join retailers across Australia who partner with Ericom for reliable, innovative IT. We work hand-in-hand with industry leaders like Telstra and Microsoft, leveraging their proven technologies (from Telstra’s nationwide network to Microsoft’s cloud solutions) to benefit your business. All solutions are hosted with top-tier security, with options for 100% Australian data hosting to meet sovereignty requirements. Our commitment to excellence is backed by over 30 years of experience and a slew of happy clients – from specialty chains modernising on a budget to larger retailers optimising for efficiency. With Ericom, you get enterprise-grade outcomes with boutique-level attention.
By putting people first, we build solutions that actually fit, adapt, and deliver real outcomes for your business.
Frequently asked questions
Our stores are spread across metro and regional areas – can Ericom support all of them effectively?
Absolutely. Ericom provides nation-wide support through a combination of our own teams and partner networks. We design systems with remote management in mind and have field service arrangements for on-site needs. Whether your store is in Sydney or rural WA, you’ll get consistent, responsive support. We also align our helpdesk hours to retail trading times, including weekends.
We’re not a big retailer – why should we choose Ericom over a generic IT provider?
Ericom specialises in helping mid-sized businesses, meaning you get a partner who values your business and understands your challenges. We bring big-league solutions (thanks to our Tier-1 partnerships) but delivered with agility and cost-effectiveness for mid-market budgets. Unlike a generic MSP, we have retail-specific solutions (e.g. POS integration expertise, retail compliance know-how) so you’re not paying for a learning curve.
How does Ericom ensure minimal disruption to our stores during IT upgrades?
Planning and communication. We work around your peak hours – often scheduling updates overnight or before opening. Our team thoroughly tests in lab environments and usually pilots changes in a few locations before full rollout. If it’s a major system cutover, we station engineers on-site or on-call. Essentially, we treat your store uptime as sacrosanct. Many of our retail projects have gone live with zero downtime by following a phased, careful approach.
We already have some internal IT – can Ericom work alongside our team?
Definitely. Many of our engagements are collaborative. We can take on the heavy lifting of complex projects or day-to-day infrastructure ops, freeing your internal IT to focus on strategic or store-specific tasks. We’re comfortable co-managing environments, and we’ll integrate with your processes (ticketing, change management) so it feels seamless. Think of us as an extension of your team – there when you need extra hands or specialised skills.
Tech is great, but how do we measure success from these investments?
We set clear KPIs for every project. It could be performance metrics (e.g. improving page load times of your e-commerce site), operational metrics (reducing POS outages), or business metrics (increase in conversion rate, reduction in shrinkage). Before we start, we align on the goals and how to measure them. Post-implementation, we provide you with reports/dashboard to monitor these. Our aim is to deliver measurable ROI – for instance, one client saw a 10% sales uptick after our omnichannel revamp. We want you to see the tangible value, not just new hardware blinking in a rack.
Book a discovery call
Cut through the complexity with Ericom. We harness future-ready tech to streamline your Retail needs and build a bold roadmap for your business success. Let’s make it happen — get in touch today.
Australia-wide
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