Why Ericom
Built to make an impact
We don’t just solve problems—we create impact. Whether you’re in private enterprise, government, or a global corporation, we build smart, scalable IT solutions that move your business forward. Here’s how we help you bridge the gap between where you are and where you’re going.
1
Personalised solutions for your business
By prioritising your vision, we design strategies that solve critical pain points and deliver measurable results.
2
Managed services you can trust
Our managed services provide more than just IT support. We deliver proactive 24/7 monitoring, maintenance and upgrades to keep your systems running at peak performance.
3
Smarter IT for better outcomes
Ericom maximises the value of your existing IT investments by integrating them into a future-ready framework. Instead of replacing systems prematurely, we upgrade what you already have, reducing costs while improving performance.
4
Intelligent insights for growth
Through data-driven recommendations, Ericom helps you uncover hidden opportunities and streamline operations. Our intelligent insights empower decision-making by leveraging analytics tailored to your industry.
Driving real change
Our success isn’t just measured in years—it’s in our ability to stay ahead of change. For over 30 years, we’ve been driving innovation and pushing boundaries. We invest in our team to ensure they’re always at the top of their game, delivering solutions that meet our own high expectations. Simple: we don’t just meet standards—we set them.
We are one of Australia's most experienced and trusted Telstra Partners
| Platinum+ Partner | Contact Centres | Calling | Cloud |
| Gold Partner | Security | Mobility |
| Silver Partner | IoT | Data Access & Connectivity | Video & AVI | Mobility Managed Services |
Technology with a human touch
At Ericom, True Partnerships means more than delivering IT—it means showing up, every step of the way. We embed ourselves in your journey, working alongside you with trust, collaboration, and accountability at the core. Because we believe the best technology isn’t just smart—it’s personal.
By putting people first, we build solutions that actually fit, adapt, and deliver real outcomes for your business.
Apple
Samsung
Fortinet
Genesys
Partner
Dicker Data
Mitel
Microsoft
Cisco
Our Solutions
Leading with passion
Our team
We’ve got your back
We’re not here to be just another IT services company. We’re here to walk with you, tackle the tough stuff, and get things done, no matter what. Our promise is simple: we’ll be the partner who’s always there — who delivers on what we say, and who’s not afraid to roll up our sleeves and work alongside you.
True partnership isn’t just about business. It’s about knowing you can rely on us when the pressure’s on, with real solutions and unwavering support. This isn’t about one-time success — it’s about building trust that lasts and creating outcomes that truly move the needle.
History of Ericom
1993
August
Founded.
Ericsson Business Phone Centre, sales and maintenance of Ericsson phone systems
1995
May
One of the first registered dealers in newly launched Telstra Dealers Program $1M turnover
2005
July
Company name change to Ericom, introduction of Mitel products
2015
June
First $5M turnover, 35 staff, 600+ customers
2014
January
ITMS pillar given its own identity ‘Horizon365 Managed Services’
Evolved business strategy in readiness for ‘cloud’ transitioning from on-premise model
February
Logo and website refresh
July
Expanded solution offer introducing Digital Health and Infrastructure
Moved from project sales to a recurring business model in all pillars Digital Health, UC and ITMS
Adoption of ‘three-vision’ growth path where Directors plan 3-year projections and strategies.
A fundamental key to Ericom’s success
2013
August
Change in ownership to five current standing shareholders who also make up the Executive team
Redfern office with 14 staff is retained. Second office at Wollongong opens with 5 staff. 425 customers
2018
May
Ericom reaches Telstra Platinum Partner in UC capability
June
Company breaks $10M revenue, 50 staff
December
Future expansion plan: Mobility business with 5G, IoT, and AI.
Increased focus to strengthen Digital Health pillar
2019
July
Awarded government grant into the research of technology benefits in the health industry
Took possession of Sydney CBD office
September
Winner of coveted Telstra Enterprise Partner of the Year Award
October
Penetrated the corrections market awarded Communities & Justice NSW contract
November
Ericom ranks at #8 in CRNs Fast50 fastest-growing Australian IT companies
2020
January
Acquisition of Melbourne based M2K Technology Solutions expanding our interstate footprint and managed service capability to add mobile device management. Total staff count 100+
February
One of Top 10 Telstra Partners Australia wide
March
Transitioned 100+ employees across three states to remote working within 2-days whilst successfully continuing the delivery high-level client service during countrywide lockdowns
August
Deployment of 500+ highly customised tablets into 35 CSNSW-operated prisons.
This pilot project was a first within Australia
2023
March
Leveraging the flexibility and efficiency of remote working, expanded team to 126 dedicated professionals across the country
Launched Grassroots Giving campaign to create positive change: Inviting staff to volunteer at a charity of their choice for a day with Ericom supporting their passion by covering the wage cost
June
$53.4M turnover
July
Official launch of Future Technologies division with innovative capabilities in spatial insights, vital signs, environmental solutions, smart industries and virtual care
August
#14 Best Places to Work (> 100 employees) with a team of 106 at time of the WRK+ survey. This marks the second year in a row Ericom makes this list
2022
January
Future expansion plan: Security and AI business
February
Ericom achieves carbon neutral status
August
Ericom officially named as one of the 2022 Best Places to Work in Australia by WRK+ ranking #17 (< 100 employees)
2021
February
Wollongong office moves to 101 Auburn Street
April
Company restructure introducing Department Team Leads
May
Telstra Platinum Partner in 3 capabilities Mobility | Collaboration | Services
June
$48.8M turnover, revenue growth of +400% over last 3-years. Debuted in the Financial Review Fast 100 List, ranking at #66
July
M2K consolidate under ‘Ericom’ brand
Unveiled new corporate branding and website
August
Victorian office relocates to Melbourne CBD
2023
September
Achieved accreditation across all Telstra product and solution domains with Platinum status in Collaboration, Services, and Mobility and Gold status in Data Access + Connectivity, Cloud, and Security
November
Sydney office relation to Level 9, Suite 3, 28 Foveaux Street Surry Hills
Kyle Page, CEO inducted into Telstra Hall of Fame at the Telstra Partner Awards
December
Ericom acquired the business and brand of Sydney based E State Automation Pty Ltd in a strategic decision to strengthen the offering in the Future Technologies division. Staff retained
2024
The Core Code
Our company values, created and endorsed by the team, reflect what we uphold daily at Ericom.
My passion drives my ownership
Through my ownership I retain integrity
My integrity encourages collaboration
By collaborating, I am continually learning
Through continuous learning I discover innovation
When I innovate, I gain efficiency
When I am efficient, I have more time for fun
Having fun at work allows me to shine
When I shine, my invisible excellence is revealed
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