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Telco Services

Best-in-class service support ensures seamless delivery of desired outcomes.
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Seamless telecommunications management

Rapid response & resolution

Scalable to your business

Telco solutions

Let’s work together

Smart businesses rely on prompt and guaranteed resolution of their standard telecommunication service provider requests. With our team of highly-talented and experienced people, all telecommunication requests are handled expertly and with the care needed to deliver your expected outcomes on time and on budget.

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Recommended

Essential

Starting from$2.73/moper active service

$x.xx per x

Ideal for businesses that require simple and professional support taking care of basic requests for their telecommunications services.

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Includes

  • Assistance with activation of new services
  • Change of plans
  • Change of ownership
  • Cancellations, disconnections, and suspensions
  • Sim replacements and sim PIN/PUK retrievals
  • International Roaming activation/barring/support
  • Setting up call diversions
  • Adding or removing service features
  • Device, accessory, software, and licensing orders
  • Replacement of devices under warranty
  • Facilitation of warranty repairs
  • Advising what the service features charges will be if applicable
  • Account consolidations
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Recommended

Enhanced

Starting from$4.50/moper active service

$x.xx per x

Ideal for businesses needing to know when their requests will be responded to, and guaranteed timeframes for updates and resolutions to requests.

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Everything in Essential, plus:

  • Quoting for non-warranty device repairs/replacements
  • Access to the Ericom service portal, providing real-time visibility of all open incidents and service requests
  • Targeting service levels for first response, updates, and resolution > 90% success
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Recommended

Enterprise

Starting from$5.50/moper active service

$x.xx per x

Ideal for business requiring audit and compliance through reporting is covered through the Ericom Account Management Framework.

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Everything in Enhanced, plus:

  • Dedicated Account Manager who is a single point of contact for escalations
  • Monthly account reviews and active account register
  • Quarterly strategic account reviews with dedicated Ericom Business Development Manager
  • Proactive support with complex billing enquires
  • Hardware sourcing and fulfilment for non-standard orders
  • How-to training and ongoing support for Telstra systems including Your Telstra Tools, Telstra Connect, and Telstra Order Express
  • Establishing and maintaining a health state for your Telstra fixed and mobile accounts
  • Targeting service levels for first response, updates, and resolution > 95% success
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Feature comparison

Availability Essential

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Enhanced

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Enterprise

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Quantity of services 1+ 20+ 50+
Local 9:00am – 5:00pm Monday – Friday
Extended 8:00am – 6:00pm Monday – Friday
24×7

P1-P2
Advice Essential Enhanced Enterprise
Best plans
Best devices
Best offers
Impacts through change
Moves, Adds, Changes, Deletes (MACD) Essential Enhanced Enterprise
New service connections
Change of plan
Transferring in/out of account
Adding/cancelling value added services
Replacing SIMs
Device Lifecycle Support Essential Enhanced Enterprise
Orders of devices and accessories
Warranty returns
Non-warranty ‘quotes’ to repair/replace
Old device buy-back and secure disposal
Service Level Targets Essential Enhanced Enterprise
Time-based performance targets

>90% success

>95% success
Real-time assurance of performance levels
Account Management Essential Enhanced Enterprise
Monthly service reviews
Quarterly strategic reviews
Incident and request lodgement and management
Custom audit and compliance reporting
Billing platform support
Other Services Essential Enhanced Enterprise
Data usage management
Volume discount at 500, 1,000, and 2,000 active services
 

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Items to Note
All commercials outlined in this table are per service, per month and exclusive of GST (unless stated)

Why choose Telco Services?

Reliable, scalable, and expertly managed — Ericom’s Telco Services help businesses stay connected without disruption. From everyday support to complex requirements, we deliver timely, cost-effective telecommunications with unmatched service quality.

Discover the advantages of Telco solutions

Reliable service delivery

Experienced professionals ensure every request is handled with precision and speed.

Tailored to your needs

We customise solutions to align with your business goals and communication infrastructure.

Cost-effective support

Stay on budget while benefiting from premium-grade telco expertise and support.

Let’s work together

Partnering with Ericom for Telco Services

Working with Ericom means gaining a strategic telecommunications partner that prioritises your business outcomes. Our approach combines best-in-class service with hands-on expertise to ensure every telco request — from provisioning to troubleshooting — is resolved promptly, efficiently, and with your objectives in mind.

End-to-end support

  • We manage your telco environment from setup through to ongoing maintenance.

Expert-led solutions

  • Our team brings deep technical expertise and industry insight to every project.

On-time, on-budget

  • We deliver on deadlines without compromising quality or performance.

Case studies

Ready to optimise your communications?

Let Ericom enhance how your business connects. Call Ericom on 1300 360 369 to explore powerful, future-ready Telco Solutions.

Australia-wide

1300 360 369

Head office

02 8394 5500

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Here’s what our customers have to say

Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.

Heidi

Australian Steel Mill Services

We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.

Lisa

Stefanutti Construction Pty Ltd

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Bianka Rodrigues
Procurement and Administration

Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.