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Unified communication channels
Intelligent data-driven solutions
Flexible growth-ready infrastructure
Ericom’s Contact Centre services are tailored to improve customer engagement, simplify workflows and ensure smooth communication at every interaction point.
Our tailored services empower businesses to deliver exceptional experiences that build trust and loyalty.
Setting up a contact centre can be a complex process, but Ericom makes it simple. Our experts handle every aspect of Contact Centre setup, from hardware and software integration to staff training and workflow optimisation.
Seamlessly manage customer interactions across multiple platforms.
Use analytics to understand customer needs and improve service quality.
Protect sensitive data with robust security measures.
Ericom’s telecom solutions offer state-of-the-art features, including:
Call Ericom on 1300 360 369 to explore touchpoint telecom solutions that deliver results.
Australia-wide
Head office
Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.
Heidi
Australian Steel Mill Services
We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.
Lisa
Stefanutti Construction Pty Ltd
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