Ericom Account Application
Unified communication channels
Intelligent data-driven solutions
Flexible growth-ready infrastructure
Ericom’s Contact Centre services are tailored to improve customer engagement, simplify workflows and ensure smooth communication at every interaction point.
Our tailored services empower businesses to deliver exceptional experiences that build trust and loyalty.
Setting up a contact centre can be a complex process, but Ericom makes it simple. Our experts handle every aspect of Contact Centre setup, from hardware and software integration to staff training and workflow optimisation.
Seamlessly manage customer interactions across multiple platforms.
Use analytics to understand customer needs and improve service quality.
Protect sensitive data with robust security measures.
Ericom’s telecom solutions offer state-of-the-art features, including:
Call Ericom on 1300 360 369 to explore touchpoint telecom solutions that deliver results.
Australia-wide
Head office
Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.
Heidi
Australian Steel Mill Services
We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.
Lisa
Stefanutti Construction Pty Ltd
The role of CCTV and compliance with the SOCI Act
How IoT and AI are upgrading our neighbourhoodsSmarter communities are
A strategic approach to public safety, privacy, and innovation.
Shining a spotlight on the guide of the Ericom team
Finding a middle ground: Legal action and the quest for
Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.
