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Telstra Platinum+ Partner
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Personalised Solutions For Your Business
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Managed Services You Can Trust
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Smarter IT for Better Outcomes

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Contact Centre Solutions

Ericom’s Contact Centre Services are designed to elevate customer interactions, streamline operations and ensure seamless communication.

Unified communication channels

Intelligent data-driven solutions

Flexible growth-ready infrastructure

Improve customer engagement

Ericom’s Contact Centre services are tailored to improve customer engagement, simplify workflows and ensure smooth communication at every interaction point.

Our tailored services empower businesses to deliver exceptional experiences that build trust and loyalty.

Simplify contact centre setup

Setting up a contact centre can be a complex process, but Ericom makes it simple. Our experts handle every aspect of Contact Centre setup, from hardware and software integration to staff training and workflow optimisation.

Advanced features for superior communication

Omnichannel integration

Seamlessly manage customer interactions across multiple platforms.

AI-powered insights

Use analytics to understand customer needs and improve service quality.

Secure operations

Protect sensitive data with robust security measures.

Innovative features for enhanced communication

Ericom’s telecom solutions offer state-of-the-art features, including:

Empower your team with smart tools

  • Equip your team with smart tools like automated call routing, CRM integration and real-time reporting.

Intelligent automation

  • Ericom integrates intelligent automation into your contact centre, streamlining repetitive tasks such as call routing, ticket creation and follow-ups.

Partnering with Ericom for success

  • Ericom has customised solutions which align with your business goals, ensuring a contact centre that boosts customer satisfaction and operational success.

Case studies

Revolutionise your contact centre today

Call Ericom on 1300 360 369 to explore touchpoint telecom solutions that deliver results.

Australia-wide

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Bianka Rodrigues
Procurement and Administration

Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.