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Call Process and Recording

We identify end user personas and focus on experiences that allow them to thrive.
See how we can help you

Integrated capabilities

Improve efficiency and response time

Secure phone calls

Secure call management

Let’s work together

Our systems have integrated capabilities that time, monitor, capture, and store inmate phone conversations in real-time. This empowers facility staff to be more efficient and responsive. Secure phone calls, video visits, and messages allow inmates to stay connected with family and friends in a controlled environment, resulting in fewer confrontations, a decrease in violence, and less opportunity for distributing contraband.

Let’s Work Together

Why choose Call Process and Recording?

Whether for compliance, security or training, reliable call recording is essential. Ericom delivers full spectrum solutions including storage, retrieval and review tools for sensitive environments.

Discover the advantages of Call Process and Recording

Reliable call capture

Crystal-clear recordings of incoming and outgoing calls.

Searchable archives

Find calls easily with tagging and filtering options.

Privacy and compliance

Record with the right controls in place.

Let’s work together

Partnering with Ericom for Call Process and Recording

Ericom enables secure and scalable call monitoring — with tools built for corrections, care settings and enterprise. We help you record what matters, when it matters.

Cloud or on-premise

  • Choose a model that fits your compliance needs.

Tamper-proof storage

  • Ensure authenticity and integrity of recordings.

Role-based access

  • Keep control over who can hear what.

Case studies

Log your conversations right

Call Ericom on 1300 360 369 to deploy secure call process and recording tools.

Australia-wide

1300 360 369

Head office

02 8394 5500

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Here’s what our customers have to say

Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.

Heidi

Australian Steel Mill Services

We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.

Lisa

Stefanutti Construction Pty Ltd

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Bianka Rodrigues
Procurement and Administration

Working at Ericom has been a rewarding journey of growth and transformation. I began here as a trainee and soon transitioned into a Procurement and Administration role, where I managed vendor relationships, processed purchase orders, and ensured accounts were kept up to date. Collaborating closely with all departments, this played a key role in ensuring timely delivery of orders and maintaining customer satisfaction. Ericom has consistently supported my developments to which I’ve recently moved into a Sales Coordinator role. This role has enabled me to utilise my organisational and communicational skills to better support the sales team, ensuring that all opportunities meet company standards and are being processed efficiently. As Ericom embraces the AI era, I’ve had the wonderful opportunity to work with the platform team to automate manual processes. This has allowed me to free up my time to focus on process improvements and analysing data. The collaborative culture and innovative environment at Ericom continues to inspire me, and I’m proud to contribute to a team that values invisible excellence.