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PYBAR

Ericom’s work with Pybar Mining involved switching over an end-of-life Software-Defined Wide Area Network (SD-WAN) to a new solution across 20 sites within a short timeframe.
Pybar logo

01

About the client

02

Challenges

03

Project

04

Client words

05

Results

Industry
Mining
Location
Australia
Topic
ITMS/UC
Sites
20

Case Study

The nature of this kind of work is urgent because mining operations depend on robust, secure networks to keep their Complex and essential communications systems working optimally.

In order to avoid the problem of having to invest more into a soon-to-be retired product, the underground mining operator reached out to Telstra and Ericom for help finding a suitable alternative. They needed a simplified management platform as their internal IT team was small and dedicated to supporting other areas of the business. Ericom and Telstra worked together to provide their client with a demo and technical session showcasing different software.

Ericom recommended implementing a simplified management platform to ease the burden on Pybar Mining’s small internal IT team. They also ensured that the network was set up for remote access by the IT support team, which was crucial given the difficulty of sending personnel to the remote sites.

Challenges

Urgent need for a new solution: Pybar Mining needed a simplified management platform as their internal IT team was small and dedicated to supporting other areas of the business.

Tight deadline: Ericom had to price up the right solution, process the paperwork, and supply the hardware within a 6-week deadline, ensuring timely installation before the legacy software’s hard stop date.

Logistics and remote access: Ericom and Fortinet arranged for hardware to be collected and driven to a meeting point to speed up the hand-over process. Which ensured the network was set up for remote access by the IT support team due to the difficulty of sending personnel to remote sites.

Project

After having conversations with Ericom about various options, the company chose to go with Fortinet, a leading SD-WAN solution for large, security-sensitive enterprises. Ahead of the 6-week deadline they
were given, Ericom had priced up the right solution, processed the paperwork, and ordered and supplied the hardware. Allowing time to get equipment to various remote locations was critical so that
everything could be successfully installed before the hard stop date of the legacy software.

Anticipating this risk, Ericom and Fortinet arranged for the hardware to be collected and driven to a meeting point to speed up the hand-over process. Another challenge was ensuring the network was set up for remote access by our IT support team as it would be difficult to send someone out to these sites.

Following the guidance of Ericom and Fortinet, the company was able to complete the installation themselves with minimal hassle ahead of their transition deadline. They have reported that the system is
working even better than their last and that everyone is very happy with it because it provides a singular management platform for ease of management by their internal IT staff. The new system improved their
ability to deploy, troubleshoot, manage and report on their environment.

Not only that, the success of the project meant that Ericom was able to expand the company’s Fortinet environment to several other solutions that have further enhanced operations and IT management. The project was a collective effort involving four team players (Ericom, Telstra, Fortinet and Pybar Mining) who worked extremely well together for an outstanding outcome.

Results

Improved system performance:

The company reported that the system is working even better than their last.

Expanded Fortinet solutions:

The project’s success allowed Ericom to expand the company’s Fortinet environment, further enhancing operations and IT management.

Collaborative effort:

The project was a collective effort involving four team players (Ericom, Telstra, Fortinet and Pybar Mining) who worked extremely well together for an outstanding outcome.