PANDA is a non-profit organisation operating Australia’s only free, national Helpline through a combination of paid and volunteer staff.
PANDA were operating in an aged infrastructure environment no longer under manufacturer’s support. The server and file storage were running Microsoft Windows that officially went end-of-life in January 2020. In addition, the offsite data-backup platform was considered redundant should a cybersecurity threat occur. Ensuring patient records and confidential data remained secure was top of mind.
Ericom | M2K and Telstra designed a solution that not only met the needs of PANDA but also incorporated cost saving measures and funds to achieve maximum technology value.