Case Studies
Your next win starts here. At Ericom, we turn big challenges into bold outcomes – tailored, tested, and built for impact. From cyber defence to infrastructure makeovers, these case studies show what’s possible when you partner with a team that delivers.
Real results from real clients
We don’t just talk impact, we deliver it. These case studies break down exactly how our clients are winning with Ericom on their side. No fluff, just real outcomes backed by smart strategy and sharp execution.
Industry Filter
The NSW Department of Justice (NSWDOJ) is the governing body of corrective services in NSW and aspire to build stronger communities through crime reduction, education, and rehabilitation.
Northern Beaches Council is a local government authority located in the Northern Beaches' region of Sydney.
Having the support of a close-knit community is more important than ever in the golden years of life.
Shoalhaven City Council in NSW highly values collaboration and community involvement.
Bluefin Resources has been connecting candidates to specialist employers for over twenty years, fostering a culture where teamwork meets individual growth to evolve career success.
Camden Council stands as one of Australia’s fastest-growing local government areas, experiencing remarkable population and employee growth over the past 10 years with the team growing from 200 to 650 staff members. However, the council faced challenges in aligning its aging technology infrastructure to meet the evolving demands of a larger workforce.
Real voices, real impact
From transformation strategies to mobile solutions and smart resource planning, we don’t just deliver – we build partnerships that make a real difference. Hear what our clients have to say about working with us.
In all honestly, I really don’t think we could have done this without the team at Telstra and Ericom.
JuliePANDA 
Kitch has solved things promptly, has been incredibly patient with me and I have needed to call him several times as different issues popped up. I have found him invariably calm, cheerful, clear in instructions and having a good understanding of my issues. It has made all the difference to me and I am grateful for his support.
SallyPanda 2
Yann was great to work with, she has expert experience in her field and was able to help Jemena identify potential savings across our Telstra accounts. This has been a tremendous result for Jemena and we would highly recommend this service to any business that requires independent investigation into their mobility offering.
JullanJemena
As always, Yann exceed our expectations by going above and beyond when looking after William Adams, especially when we encounter the unexpected. Please also extend my gratitude to Greg for his part. Working with you is both effortless and effective….so thank you and please keep up the great work.
DeanWilliam Adams Pty Ltd
Ericom were given a 48-hour timeframe to deliver the solution as senior management had placed a priority on remote working. We are pleased to say that Ericom met our timeline and delivered a successful outcome. Thank you to Greg and the team for getting us enabled during this time.
AxlPrysmian Group Australia
While this period has been very difficult for many of our staff, it has presented a unique opportunity to complete a lot of IT change in a short time. The speed and quality of the work has been very impressive, and while we scoped the project out early, the dynamic nature of the COVID period has allowed us to shift priorities, and I appreciate your recommendations and agile approach.
BrendanSt John Ambulance Australia
Horizon365 Support has allowed me to focus on our core business application and delivered unprecedented quality outcomes to our internal and external key stakeholders.
WayneMarathon Tyres
Ericom has been our trusted advisor as we work towards hitting security and innovation targets that are key to the long-term viability of our business and the wider sector. Working with Ericom staff really is like having an extension of our own team. We get such peace of mind having access to these informed insiders and it is exciting knowing we can enact our organisational mission equipped with the timely and appropriate guidance of Ericom when it comes to all thing’s innovation, security, and business.”
Rhys Wilkins, IT Projects ManagerNAATI
It has been a pleasure working with Greg as our communications partner.
ChrisScenic World Blue Mountains
Ericom is a trusted partner that aligns their service to what is in our best interests as a business.
KimWalsh and Monaghan
Since working with Ericom’s Horizon365 Support, we have been able to complete many critical outstanding projects, as well as allowing us to move forward with new projects.
HeidiAustralian Steel Mill Services
We have just transferred from another IT provider and the service we have received since moving has been exceptional. I wish we had moved sooner! Thank you Chris and team.
LisaStefanutti Construction Pty Ltd
Explore more Ericom reviews and success stories. Call us on 1300 360 369 or visit our contact page today to learn how our tailored solutions can support your goals.
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