1. Introduction
Ericom Pty Ltd (“Ericom”, “we”, “our”, “us”) respects your privacy and is committed to complying with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.
2. Information We Collect
We collect personal information that is reasonably necessary for our business activities, including but not limited to:
- Name, job title, and contact details
- Company and billing information
- IP address, device and browser details
- Website usage data and cookies
- Information provided in service enquiries or job applications
3. How We Collect Information
We collect personal information directly through forms, emails, calls, and our website. We may also collect data automatically using cookies and third-party tools integrated into our services.
4. Why We Collect and Use Your Information
We collect, hold, and use your information to:
- Deliver our products and services
- Manage support, billing and technical enquiries
- Send service updates and marketing (with your consent)
- Comply with legal obligations and prevent fraud
5. Disclosure of Personal Information
We may disclose your personal information to:
- Employees, contractors and service providers
- Professional advisers (e.g. legal, audit, or insurers)
- Government or regulatory bodies when legally required
We do not sell or rent your personal information.
6. Overseas Disclosure
Some personal information may be disclosed to or stored with our partners or providers overseas, including in the Philippines and the United States. We take reasonable steps to ensure these third parties comply with privacy obligations equivalent to those under the APPs.
7. Direct Marketing
We may use your personal information to send updates and promotional materials. You can opt out at any time by clicking “unsubscribe” or contacting us directly.
8. Security of Your Information
We implement appropriate technical and organisational security measures, including:
- Access controls and encryption
- Secure data storage environments
- Regular risk assessments and security audits
While we take all reasonable precautions, we cannot guarantee complete security of information transmitted over the internet.
9. Access and Correction
You have the right to request access to and correction of your personal information held by us. To do so, contact us using the details below. We aim to respond within 10 business days.
10. Cookies and Website Data
Our website uses cookies to collect analytics, enhance functionality, and improve user experience. You may disable cookies in your browser, although this may affect website functionality.
11. Complaints and Contact
If you have a privacy concern or believe we have breached the APPs, please contact our Privacy Officer:
Email: privacy[at]ericom.com.au
We will investigate and respond to complaints within 30 days. You may also contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.
12. Updates to This Policy
We may update this policy to reflect changes in our practices or legal obligations. The latest version is always available at ericom.com.au/privacy-policy.