Our full suite of services encompasses everything IT your business needs to cut inefficiencies, boost productivity and generally just get on with what you do best.
Ericom can design, deliver and support any or all of your IT and communications networks, leaving you free from any unnecessary extras.
Our clients trust us to deliver effective and reliable services, and should the need for support arise, they can always count on us to be prompt, professional and attentive to their network needs.
Our goal is always to employ IT to optimise your operation as much as possible – whatever you do – and you can rely on us to do just that.
We tailor your support plan to your individual business and network needs. With our roster of network and communication systems experts, we ensure your IT systems are managed effectively behind-the-scenes, allowing your business to enjoy continued growth and success.
With a customised package, we can take on as much maintenance and support as you and your system require, with no unnecessary add-ons. As an Ericom client, you can expect to have your service bundled into a fixed price contract, so you know how much you’re spending each month.
Unified Communications Support
We don’t just design and implement class-leading unified communications systems, we stand by them to ensure they keep working hard for you. Our management services encompass hard and software support, professional services, vendor management and update rollout, all available for a fixed monthly package fee.
Software as a Service
Harnessing the full potential of your software isn’t just a case of ‘install and walk away’. Our SaaS approach is a complete end-to-end solution, where we design, implement and support a software service that can combine cloud and premise-based technology with hybrid computing capabilities.
Hardware as a Service
Every great network and communications system starts with a foundation of the right hardware. We tailor each hardware plan to your individual needs, providing services that encompass the design, delivery and support of your hardware, all for a fixed monthly package fee.
Hosting and Cloud Services
The emergence of cloud solutions has been one of the most defining IT developments of this century. Ericom is at the forefront of this technology, employing a range of tailored hosting and cloud services that see businesses reach and surpass their operational goals.
Our services include:
- Multi-tenant managed cloud solutions
- Dedicated private hosting
- Remote monitoring and management capabilities for new and existing data centres.
- Network and device support
- Public or private cloud migration
We’ve developed our Ericom Horizon365 program as a means to best service our clients’ voice and IT systems. It’s a robust offering that will ensure you’re properly supported on a day-to-day basis, including:
- 24/7 proactive monitoring
- Automated ticketing system
- Local help desk, onsite and remote support
- Guaranteed SLAs
- Online customer portal
- Periodic performance and system health check
With over 20 years of IT expertise, Ericom’s consultancy service comes with a deep understanding of client needs, IT solutions and technological know-how. By collaborating one-on-one with all relevant stakeholders, our consultancy experts are able to analyse your entire operation and design and cost the very best solution for any IT problem.
Our expertise comes backed by partnerships with best-in-breed vendors, featuring the kind of hardware and software which will keep you in good stead well into the future.
We have a reputation for delivering top tier work that’s always on time and on budget. We’re able to take on project management contracts for systems designed by our own specialist teams, as well as those crafted by 3rd party contractors.
Following the Project Management Body of Knowledge (PMBOK) set of principles, we tackle each job with proven strategies and the best industry practices, to ensure a successful outcome.
Ericom’s range of specialist skills and offerings also extends to:
- Application maintenance and support
- Big data management
- Compliance consultancy
- Database administration
- Legacy systems maintenance and support
- ERP/ECM/CRM system implementation and management
Infrastructure & Cabling Services
We specialise in the design and supply of structured cabling systems from Panduit, Krone & Clispal providing voice, data, and fibre optic cabling solutions of a high quality for LAN, WAN & Wireless rollouts. Whether implementing a new wireless solution or upgrading of an existing solution we are able to tailor the latest in technology to accommodate your current and future bandwidth requirements.
Ericom are an accredited supplier under the NSW Procurement ICT 2020 scheme.
Our ability to provide design and implantation of switching and routing hardware from our tier 1 vendors lets us provide you with a turn-key solution.
- Network Cabling
- Fibre Cabling
- Wireless infrastructure
- Wireless Point – Point
- Switching and Routing
Safety Services Deliver Security
Is your business safe?
In the digital workplace: you need credible insights to protect your business against cybercrime, employees and the competitive market.
Safety can enable a digital business, especially in a software based everything economy.
The safety of your business content, data and brand in a digital world is critical.
You need to take practical steps for ensure the safety of your people and your business, it just makes good business sense.