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While it’s been a slow take-off, more recent managed services statistics point to tremendous growth and forecast mirror that increase which, if you haven’t already, explains why it’s time to consider outsourcing your IT.

In as little as three years, global managed services spending is forecast to reach more than $193 billion. Industry research shows that’s nearly double the 2014 level of $107 billion. That means that by 2019, managed services spending could account for almost 20 per cent of all IT services spending around the world.

The research shows that increasingly many companies and organisations do not have the resources to manage everything themselves any more, which is why they decide to outsource their IT. 

As managed services providers’ (MSP) services have become better known, companies have become more familiar with managed services and are turning to them for management of various IT functions, particularly email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring. Other services which are gaining traction with some businesses include data analytics, business intelligence (BI) and advanced application monitoring.

When managed services began offering their varies in the marketplace there was some confusion about what they were actually offering and there has since been a shift to try to explain that the IT outsourcing is generally done in partnership with the organisation to complement it rather than take over the internal IT department. The aim is to allow the internal IT staff to focus on other important projects. 

Previously, cost savings were seen as the primary benefit of MSPs. Now, the quest is for additional benefits like generating revenue and helping the company become more efficient.  Managed services statistics show that improving the efficiency and reliability of IT operations was a main driving factor for going with an MSP for 56 percent of companies with 100 or more employees and 47 percent of companies with fewer than 100 employees.

If you’re an IT manager what would you be expecting from a MSP? If your company’s IT budget is continuing to grow – as research found it has done in the past several years, other statistics linked to managed services will be helpful. They include:  

• The average IT budget is expected to increase by more than 13 per cent.

• About 44 per cent of security leaders expect a major cloud provider to suffer a security breach in the next year. 

• Public IT cloud services spending will be more than $107 billion in 2017.

• A high number of companies, more than 80 per cent, have moved to the cloud are saving money. 

To find out more about managed services and how they benefit your business, download a copy of the Managed Services eBook here.


By Master en comunicación
1300 360 369

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